Introduction

Do you want to join an organization that invests in you as a(an) Front Desk Coordinator - Sarah Cannon Infusion Center? At TriStar Centennial Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Shift: Full Time/Days

Benefits

TriStar Centennial Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Clinical Support Coordinator like you to be a part of our team.

Job Summary and Qualifications

The clinical support coordinator is responsible for managing all front desk operations for outpatient Center for Blood Cancer services. S/he assists with the coordination of continuum of care for patients as they move through the transplant process under the guidance of the transplant team.

What you will do in this role:

• You will manage front desk, answers phones, greets customers, maintain waiting area in state of readiness.
• You will check patients in for appointments working with registration to assure information is up to date and patient is in the right location and account number is used.
• You will schedule new and return patient visits. Coordinates MD schedules with TN ONC Aria schedule.
• You will schedule transplant patient evaluations including donors as identified by Transplant Coordinators.
• You will manage conference room calendar.
• You will schedule consults as needed.
• Completes preauthorization for testing and admissions
• Makes housing/ lodging referrals
• Schedules post-transplant follow-up appointments/ visits
• Follows up with patients regarding rescheduled ore missed appointments.
• Verifies charts / check out forms are complete at the end of each visit
• Maintains charts in accordance with HIM and Finance guidelines
• Maintains up to date insurance and scheduling expertise through formal and informal education opportunities
• Assists referring physician offices, as needed, with identifying patient re-immunization due dates
• Sends information packet to referring physician office when discharged from ATC.
• Maintains identified share drive folders, spreadsheets current and available for use by other SCCBC staff
• Orders and stocks office supplies
• Assists with transporting or picking up specimens or patients as needed

What qualifications you will need:

• High school diploma or GED, Associate degree or higher preferred
• 1-3 years experience with medical office scheduling/management required
• 1-3 years experience with insurance verification/ certification processes/procedures required
• Knowledge of medical termination required
• Oncology experience, preferred
• Strong customer service skills
• Strong computer skills

TriStar Centennial Medical Center is a 740+ bed comprehensive facility. We offer medical and surgical programs. These include behavioral health and 24-hour emergency. These also include heart and vascular and imaging. These also include neurosciences, oncology, orthopedics, pediatrics, rehabilitation, sleep disorder, and women's services. We are an affiliate of TriStar Health. TriStar Centennial Medical Center is a 43-acre campus. We are home to TriStar Centennial Heart & Vascular Center. We are home to TriStar Centennial Women's Hospital. Our campus includes The Children's Hospital at TriStar Centennial, Sarah Cannon Cancer Institute at TriStar Centennial Medical Center, TriStar Centennial Advanced Joint Replacement Institute and TriStar Centennial Parthenon Pavilion.

HCA Healthcare has been named one of the World’s Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Clinical Support Coordinator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.