Responsible for directing, planning and coordinating activities of the front desk staff to ensure prompt, courteous service to all guests and ensure their experiences are distinctively supreme.

Essential Functions:

• Responsible for all aspects of registering guests into the hotel upon arrival and checking guests out of hotel following prescribed procedures.
• Administer policies established for communication between front desk staff, guests and hotel.
• Maintain and enforce high level of customer service at all times. Enforce policy of zero tolerance for poor customer service.
• Respond to all inquiries pertaining to hotel policies and services, including requests and complaints.
• Understand and implement the reservation process for both social and group guests.
• Understand all aspects of the hotel (i.e., guest room locations, types of rooms and view, rates, available packages, ballroom and meeting room names and locations).
• Focus on details, including organization of front desk and implementing programs and systems to keep front desk agents on task.
• Complete all necessary employee documentation for the front desk staff, including new hire paperwork, coaching/counseling reports, performance evaluations, salary changes and termination documentation.
• Plan, direct, and coordinate and continually monitor activities of front desk agents.
• Train front desk staff on selling techniques, customer service skills, hotel promotions, specials, and packages with verbal and written communications.
• Increase transient sales.
• Maintain budget controls, including controlling overtime by effective scheduling.
• Hold monthly staff meetings with front desk staff.

Qualifications for Front Desk Manager

• High School Diploma required, advanced degree in hospitality related field preferred
• 2 years of previous front desk manager or front desk supervisor experience is preferred
• Excellent leadership, management, and team building skills
• Must have strong verbal and written communication skills
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Ability to multitask, prioritize, and manage time
• Must be available to cover shifts including nights and weekends.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• hotel front desk management: 2 years (Required)

Work Location: In person