Front Desk - Medical Assistant - Fayetteville office
- Excelsis Health
- Fayetteville, GA
- Full Time
- 19 days ago
Salary
$18 - $20 / Hour
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Job Description
The front office medical assistant is responsible for providing administrative support to healthcare providers and ensuring the smooth operation of the front office.
Description
Front Office Medical Assistant Job Description
The front office medical assistant job description involves the following duties, tasks, and responsibilities:
- Answers telephone, screens and directs calls
- Maintains a high level of confidentiality
- Assists in the scheduling for patients, physicians and other staff members to make appointments or special requests
- Obtains insurance information from patient and/or confirms coverage with insurance provider prior to scheduling appointments or procedures
- Assures that rooms are ready when needed by completing room-scheduling checklist, turning on lights, adjusting temperature controls, straightening furniture for comfort of patients and reviewing supplies needed for procedure
- Gives the front office proper attention at all times (including patient waiting room and coffee station)
- Makes calls to confirm the upcoming days appointments for each provider
- Answers any general questions patient may have at time of visit
- Conducts patient registration in a manner that assures confidentiality with patient information and insurance information being used only by authorized personnel
- Scans any necessary documents into AthenaOne or respective system
- Assists healthcare providers with prior authorization process for the patient
- Participates in all aspects of the front office operation such as answering telephones, customer service, scheduling, and assisting patients
- Orders necessary supplies for the front office and other specified areas
Front Office Medical Assistant Requirements:
Here are major requirements you may be expected to fulfill if you are applying for the front office medical assistant role:
- Prior medical assistant/front office experience preferred
- Experience in customer service, answering telephones, data entry, and/or receptionist
- Basic knowledge of medical terminology or experience with a physician’s office would be a plus but is not required for this position
- Competent with computer software (Microsoft Office Applications) for word processing, spreadsheets, and database management
- Excellent telephone communication skills are necessary
- Must be extremely detail oriented
- Must have good organizational skills to handle multiple tasks at once and work well in a high pressure environment without losing perspective on what’s important (patients).
- Must be proficient in all phases of front office operation
- Ability to work under pressure and high stress situations, must have great customer service skills, and ability to prioritize on the job
- High school diploma or equivalent
- Valid driver’s license is required for this position
- Good communication skills are also essential as it requires frequent interaction with numerous different people at all times
- Must be able to speak accurately, clearly and with a pleasant voice at all times without raising voice above a conversational level.
Salary
$18 - $20 per hour
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