Job Summary
We are seeking Front Desk Receptionists to join our team. The ideal candidate will be the first point of contact for our company, providing exceptional customer service and administrative support. Our Lodge provides employee housing on Mount Lemmon, which is about 27 miles from Tucson, as part of our compensation package.

Responsibilities
- Greet and assist visitors in a warm, professional and friendly manner
- Register guests, manage the rooming chart, and verify guest reservations by collecting identification

- Manage multiline phone to answer and direct phone calls promptly, ascertain caller lodging and purchasing needs, and respond to emails and voicemails

- Send receipts/confirmations and relevant emails to guests before and after check-out

- Greet and assist guests in a friendly, proactive, and efficient manner with appropriate follow-up as necessary, create keys

- Collect payments by accepting cash or charge payments from customers, make change, balance cash drawer by counting cash at the beginning and end of work shift

- Manage guest experiences by reinforcing positive experiences and de-escalating negative experiences; answer questions in a positive manner.
- Manage incoming and outgoing mail and packages
- Monitor and maintain tidy and presentable reception, lobby, and public bathroom areas, mopping, vacuuming and wiping glass periodically; keep restroom stocked and cleaned
- Turn heaters and firepits on and off as needed

- Assist with basic administrative tasks such as filing, photocopying, data entry, and scheduling appointments
- Provide support to office staff as needed

Qualifications
- Proven experience in customer support or related role
- Excellent customer service skills with a polite and professional demeanor
- Proficiency in using office equipment including printers, copiers, and fax machines
- Strong organizational skills with the ability to multitask and prioritize workload
- Ability to type accurately and use computerized systems efficiently
- Fluency in Spanish is an advantage but not required

Job Type: Full-time

Pay: $14.50 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Mount Lemmon, AZ 85619: Relocate before starting work (Required)

Work Location: In person