Job Overview:

We are seeking a dedicated Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will have a passion for hospitality and excellent customer service skills.

Responsibilities:

- Greet guests upon arrival and ensure a smooth check-in/check-out process
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions
- Manage reservations and room assignments efficiently
- Process payments and maintain guest accounts
- Address guest concerns and resolve issues promptly and professionally
- Assist with concierge services such as booking transportation and recommending dining options
- Operate phone systems and respond to inquiries in a timely manner

Experience:

- Previous experience in hospitality, hotel management, or guest services preferred
- Familiarity with front desk operations, including night audit procedures
- Strong communication skills with the ability to interact effectively with guests and team members
- Proficiency in using front desk software and reservation systems
- Bilingual proficiency is a plus

Join our team as a Front Desk Agent to contribute to creating memorable stays for our guests while working in a dynamic hospitality environment.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Frankfort, KY 40601: Relocate before starting work (Required)

Work Location: In person