Location: Ortho, IT, BHMG and Call Center

Status: Full Time 80 Hours

Shift: Days

General Summary:

Summary:

Front Office Assistants greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it's on the phone or in person. They answer questions and provide general information or may direct a patient to a person who can provide the information. Responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors.

Responsibilities:

1. Performs front desk, receptionist and registration duties, while demonstrating the ability to maintain efficient patient flow.
2. Prepares the patient to the visit.
3. Obtain insurance authorizations/referrals. Upon patient arrival, initiate proper forms for the medical and financial record. Obtain the patient and/or responsible parties’ signature where necessary. Collects payment for office visit.
4. Registers patient in system. Demonstrates the ability to maintain proper medical records.
5. Informs patients of practice policies regarding billing, insurance, workers compensation and charges.
6. Schedules new patient and established patient follow-up appointments. Coordinates patient appointments with other specialists or departments as directed.
7. Complete Real Time Eligibility (RTE).
8. Maintains efficient filing and record maintenance system for required business, medical, and The Joint Commission (TJC) licenses/registrations. Follows all HIPAA requirements.
9. Perform general clerical duties as required.
10. Performs check out and end of day reconciliation functions.
11. Keep informed of current insurance authorization/referral procedures.
12. All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
  ;
  ;
  
• Credential(s): None Required
  ;
  
• Experience:

  Required: Six months clerical, office, and/or customer service experience. Preferred: 1+ years clerical, office, and/or customer services experience.

Preferred Education, Credential(s) and Experience:

• 
  
  
  
Credential(s): Certified Healthcare Administrative Professional
• 
  
  
• Experience:

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