The Fuel Attendant works in support of the store leadership team to facilitate the completion of all outside fuel tasks and performs a variety of tasks related to different areas of the store including outside cleanliness, customer service, general fuel pump maintenance, and other fuel-related functions. The Fuel Attendant ensures an exceptional customer experience for all Royal Farms fuel customers.

Duties and Responsibilities

Ensures that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service
Ensures all customers are asked if they are using ROFO pay for a fuel discount
Responds to customer requests in a timely manner
Ensures the vehicle engine is not in operation prior to beginning the fueling process
Requests any motorcyclist to dismount from the bike prior to beginning any fueling
Pumps fuel into the motor vehicle after confirming the type of fuel needed
Collects money from the customer and provides them with a valid receipt
Maintains proper records and follows all cash handling policies related to fuel purchases
Ensures all tools and equipment in/around the fueling stations are clean and stocked at all times
Supports and follows all safety and loss prevention initiatives includingbut not limited tothe following:
No smoking or vaping at any time while dispensing fuel or while in the fuel pump area
Proper use of safety equipment, including safety vest or designated uniform
Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
Ensures the proper execution of all Royal Farms marketing programs
Completes outdoor housekeeping functions including sweeping, cleaning, emptying trash, dusting, and washing windows
Maintain full court of 8 pumps per person and ensure all cones are removed from the fuel court when opened
Replenishes products and supplies to ensure the outside fueling area is stocked at all times (towels, washer fluid, receipt paper, RoFo Rewars cards, etc.)
Communicates with the leadership team about customer requests and vendor-related concerns
Possesses highly effective communication skills
Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, etc.)
Completes other tasks as assigned by store management

The ideal candidate for the Fuel Attendant position must be at least 16 years old and:

Understands that their success is based on their teams success, encouraging and inspiring their coworkers to improve themselves
Possesses strong written, verbal, and interpersonal communication skills
Possesses organizational skills and basic computer skills
Is physically fit, healthy, and able to be on their feet throughout the working hours
Can work outside in all types of weather
Can frequently lift 10 pounds and occasionally lift up to 30 pounds
Interacts easily with diverse employees
No experience required
Preferably has earned a high school diploma or GED
Has thorough knowledge ofand is committed toRoyal Farms culture and values
Utilizes basic business math and decision-making skills