Hours: Monday-Thursday 6am-2:30pm and Friday 6am-4pm (only if needed until 4pm)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process customer will call orders in the warehouse and validate that the correct product has been selected and is damage free to enable the will call option for customers.

• Manage the will call invoices from the prior day to ensure that all will calls that were not picked up or were cancelled are returned to inventory. Assist in handing out product to customers as necessary.

• Assist customers with alternative product for any out-of-stock item they need.

• Assist and process all inbound and outbound couriers (Fedex, UPS, Airborne, Bus, DHL).

• Manage all necessary product returns from customers to maintain proper customer service.

• Maintain cleanliness of will call outer area, office, cooler, and freezer to manage the appearance of each space for customer satisfaction.

• Coordinate with the transportation department on any inter-branch will calls or deliveries and any opportunities for the JIT truck to support internal operations.

• Other duties as assigned by manager.

SUPERVISION:

• N/A

RELATIONSHIPS

• Internal: Transportations staff and managers, warehouse staff and managers, sales teams

• External: Customers participating in will call, vendors and couriers both inbound and outbound

WORK ENVIRONMENT

• The work will take place both in an office environment and indoor environments in a warehouse and outdoor environments just outside the warehouse. Normal warehouse environments include cooler and freezer areas where temperatures may be as low as -5 degrees. Outdoor environments will vary on location.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Prior customer service experience required.

Knowledge/Skills/Abilities:

• Effective communication both verbally and in writing.

• Excellent telephone and customer service ability.

• Basic math, analytical, and organizational skills with attention to detail.

• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.

• Problem solving and critical thinking abilities to solve problems of limited scope.

• Conflict resolution skills.

• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Prior warehouse or will call experience preferred.

Certifications/Training

• Leadership experience and knowledge of POWM / POSS system and PIR.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND OCCASIONALLY

WALK OCCASIONALLY

DRIVE VEHICLE N/A

SIT FREQUENTLY

LIFT

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

CARRY

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

PUSH/PULL*1 OCCASIONALLY

CLIMB/BALANCE*2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY

KNEEL OCCASIONALLY

BEND OCCASIONALLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST OCCASIONALLY

GRASP OBJECTS*3 REQUENTLY

MANIPULATE OBJECTS*4 REQUENTLY

MANUAL DEXTERITY*5 OCCASIONALLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)