Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Include, but are not limited to:

• Strategically prepare SHI for USAC funding programs, accelerate adoption, and to position SHI as a leader in E-Rate, ECF, healthcare, cybersecurity pilot and other USAC programs.
• Prepare business reviews for senior management team regarding progress and roadblocks to expanding our reach in the industry.
• Utilize USAC data to better prepare our AEs for E-Rate opportunities.
• Develop and conduct account mapping sessions with public sector sales teams to target customers for USAC funding programs spend.
• Identify initiatives and solutions to accelerate E-rate adoption and solve problems for customers. Deliver content about USAC funding lifecycles, tasks and operations to ensure program success.
• Research market trends and new funding programs to strategically develop success strategies across verticals to educate customers.
• Coordinate with the Grants Office to provide customized grant reports.
• Research and prepare grants outreach for different locations, verticals and technologies.
• Prepare internal and external presentations that highlight specific funding programs.
• Deliver internal training to share available resources and services for sales to use as outreach to customers.
• Create new content to train program managers and account executives about grants, federal funding mechanisms, and USAC funding programs and internal processes.
• Create and make available outreach resources for customer distribution by the AEs to provide engagement opportunities.
• Actively engage with sales team to promote awareness of the USAC funding programs and the SHI grant program with our customers.
• Participate in individual and group customer calls to assist with USAC funding programs and the SHI grant program.
• Build relationships with partners for trainings and general updates throughout the course of the fiscal year and execute on joint activities
• Monitor and respond to the funding team’s email aliases.
• Identify appropriate content for internal SharePoint pages and external customer-facing materials such as blogs, one-pagers, email templates, webinars, etc.
• Coordinate with PS operations, sales, accounting, partners, service providers, legal, proposals, contracts, ASG, other SHI personnel, and the Grants Office.

• Analyze data to prepare SHI for USAC funding program business.
• Provide guidance to AEs and customers.
• Track orders and invoicing
• Produce dashboards utilizing PowerBI, and guide internal strategies, resources, and solutions to grow E-rate business and facilitate improvements in internal process.
• Data sources include CRM, Funds for Learning, USAC portal, and others as necessary.
• Develop and make available the internal vetting list to provide AEs with current E-rate and Rural Healthcare opportunities.
• Monitor and track responses to USAC opportunities, orders, invoicing, and reimbursements throughout the process.
• Assist in the resolution of internal operational issues such as invoicing for USAC programs, discrepancies with orders being placed by AEs, and others.
• Coordinate with accounting as necessary for invoicing and reimbursement resolution.

• Bachelor’s degree or equivalent work experience
• Minimum 3 years experience in the public-sector, public-sector sales, or sales support
• Minimum 1 year of Program Management experience
• Proficiency with data and reporting tools.

• Ability to prioritize and manage multiple projects at one time
• Excellent oral and written communication skills
• Strong interpersonal and customer service skills
• Ability to think critically and be oriented
• Strong organizational skills
• Ability to work effectively within all levels of an organization, both internally and externally
• Ability to work both individually and in a team environment
• Ability to learn quickly, absorb knowledge, and apply newly learned information
• Ability to self-study and engage in independent work to increase job-related knowledge and skills
• Excellent follow-up skills
• Problem-solving skills with the ability to serve as an escalation point and resource
• Ability to make good decisions using analysis, wisdom, experience, and judgment
• Ability to effectively manage time and resources
• Creativity and innovation skills to generate new ideas or think about a task or problem in a new or different way

• Strong understanding of the Public Sector verticals SHI supports
• Experience working with USAC funding programs such as E-rate
• Working knowledge of grant programs
• Proficiency with data and reporting tools
• Proficiency with graphical design tools
• Proficiency in CRM

• Position requires 10% travel throughout the year for team meetings and customer support
• Extended hours are required to complete some special projects

• The estimated annual pay range for this position is $65,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.