The Gaming Performance Manager is responsible for the successful activity of the Gaming Floor by ensuring maximum guest service through strategic planning, tactical execution, and successful operation of all gaming devices at Owensboro Racing and Gaming. This position will lead gaming performance team members through coaching and development, ensuring a superior guest experience.

SPECIFIC DUTIES AND RESPONSIBILITIES

The work environment characteristics described here represent those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Lead Gaming Operations team members through coaching, training, and performance management.
• Analyze performance reports of gaming devices, ensure continuous maintenance of gaming devices, facilitate gaming device projects such as installs, conversions, machine moves, and software upgrades, and manage associated gaming equipment.
• Collaborate with corporate Gaming Operations on all gaming devices and products.
• Meet departmental financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, and analyzing variances.
• Maintain strict confidentiality when handling sensitive information related to all gaming device information, including policies, procedures, revenue, budgets, and any other information deemed confidential or proprietary by the company.
• Adhere to and ensure personnel strictly comply with Owensboro Racing and Gaming policy and procedures, Gaming Operations procedures, internal controls, Kentucky Horse Racing Commission (KHRC) rules and regulations, and federal and state regulations.
• Build positive relationships with team members and guests by providing exceptional customer service and fostering a collaborative work environment for all team members.
• Perform additional duties and responsibilities as necessary or assigned.

STANDARDS OF PERFORMANCE

• Ability to read, analyze, and interpret standard documentation.
• Identify problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of instructions, troubleshooting when necessary.
• Achieve operational excellence by demonstrating effective leadership skills.
• Maintaining a professional working relationship among all team members.
• Effective oral and written communication skills.
• Works well under pressure in a fast-paced environment.
• Able to work a flexible schedule, including some nights, weekends, and holidays.

EDUCATION, TRAINING, AND EXPERIENCE

• Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook.)
• Proficiency in Computer Aided Design (CAD) software preferred.
• Proficiency in OASIS 360 Gaming Device Tracking System preferred.
• Extensive knowledge of the mechanical and play functions of gaming device machines.
• Basic understanding of network concepts.
• Experience with gaming device systems and platforms.
• A bachelor’s degree or 5+ years of relevant management experience is required.
• General knowledge of gaming regulations and practices, including Cage and Players Club.

ESSENTIAL PHYSICAL REQUIREMENTS

• Requires the ability to hear, sit, stand, talk, and walk with repetitive use of hands 51-100% of the time.
• Up to 25% travel when necessary
• Requires the ability to balance, climb, bend over, crawl, crouch/stoop, kneel, reach overhead, and turn/twist 1-24% of the time.
• Requires the ability to push/pull, carry, lift, slide/transfer 1-50+ lbs. 1-24% of the time.

LICENSING & CERTIFICATION

• Able to obtain and maintain a valid Kentucky gaming/racing license and a Race and Sportsbook Employee License.

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