Advertisement
We're sorry, but this job posting has expired or this position is no longer available!
Job ID: 43658
Positions Location: Lansing, MI Job Description General Purpose of Job: TheDescription:
Positions Location: Lansing, MI
General Purpose of Job:
The Grievance Specialist assumes responsibility and accountability using independent judgement for the management of resources through interdisciplinary collaboration to achieve optimal patient outcomes. The Grievance Specialist reduces barriers to care by identifying patient and family needs with investigation and resolution of complaints and grievances, and sources of emotional and cultural support across the contimuum of care. Additionally, the Grievance Specialist serves as a subject matter expert on grievance management and resolution for the health system.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
Job Requirements
General Requirements
Required Responsibilities of the Caregiver: • Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). • Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. • Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). • Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities. • Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.
Work Experience
Education
Education: • Associates Degree in healthcare, or hospitality/management field and minimum 1 year of customer service and complaint management experience;, or a High School Diploma/GED and a minimum of 2 years of customer service and complaint management experience. License / Certification: • None
Specialized Knowledge and Skills
Skills & Abilities: • Excellent computer skills with Microsoft Office products, Microsoft Access, Excel and Word. • Knowledge of patient care practices and medical terminology. • Strong public relations skills with the ability to interact efficiently and effectively with a wide variety of individuals. • Excellent verbal and written communication skills. • Able to make sound independent judgments. • Able to multi-task and prioritize work while receiving frequent interruptions. • Demonstrate strong attention to detail and organization. • Mainatin effective teamwork relationships. • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job. Knowledge, Skills and Experience Preferred: • Healthcare experience preferred.
University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
#LI-MR1
Job Family
Management/ProfessionalRequirements:
Shift
Days
Degree Type / Education Level
High School / GED
Status
Full-time
Facility
Sparrow Hospital
Experience Level
Under 4 Years
Advertisement
Please enter your email to create a job alert for this search!