**Hybrid Work Environment - Must reside in Hawaii **

Pay Range: $45,654 - $67,026

Note: Individuals typically begin between the minimum to middle of the pay range

Work with CM-Health coordinators to assist them in providing health/care coordination for HMSA QUEST Integration/Akamai Advantage Dual Care eligible members. Health Coordinator Assistants will work collaboratively with the CM-Health coordinator to build relationships among members, providers, community agencies and HMSA in order to ensure members receive timely and integrated access to services across the continuum of care. Assist CM-Health Coordinators in carrying out the service plans to ensure that the members are getting what they need timely.

• Associate's degree and two years related work experience; or equivalent combination of education and work experience.

• Effective communication skills

• Excellent interpersonal, problem-solving, and organizational skills

• Exhibit cultural sensitivity to people of various ethnic origins and socioeconomic backgrounds.

• Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, and Outlook.

• Prepare administrative work for the Health Coordinators to include but not limited to preparing HFA's, inputting 1147's, completing the call cadence to enroll members in the program, utilizing HMSA tools to identifying any gaps in care.

• Ensuring that services are initiated timely to include but not limited to assisting the Health Coordinator in monitoring service plan goals, follow up with community referrals, monitoring expiration of service authorizations, preparing pre-authorization form to request services, assist members or providers with any issues or concerns about service delivery.

• Assist members in following up with appointments with providers and finding specialists, especially for complex members. May require going in the field to attend appointments with Health Coordinators as needed.

• Document all interactions in regards to members in service coordination in appropriate electronic systems.

• Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid