Healthcare Data Analyst (Consumer Experience)
- Commonwealth Care Alliance
- Boston, MA
- Full Time
- 19 days ago
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Job Description
The Advisor will be responsible for data analysis and data sets for consumer measurement programs throughout the organization. Advisor will identify themes, trends, and correlations across data sets and measures and tell the story with compelling data visualizations. Advisor will lead research activities, in-depth data analysis, and creation of actionable reporting. Particular focus will be on measures such as the net promoter score (NPS), first call resolution (FCR), consumer satisfaction (CSAT) and consumer effort score (CES) to analyze results, identify trends, and collaborate with stakeholders to turn insights into action.
Core activities include, but are not limited to, collaborating with vendors to share data, identifying target populations, creating, and managing ongoing contact lists, and creating or building upon vendor-provided analysis to provide reporting and inform actionable insights to stakeholders. The Advisor will ensure data collection and reporting activities are in full compliance with data governance policies. The three main areas will be supporting (1) the measurement strategy of the CXO (2) CCAs regulatory and accreditation activities and (3) consumer-centric Touchpoint Survey activities. This work requires gaining business insight and knowledge of key operational measures to effectively integrate CXM and survey findings into CCA. In addition, the Advisor will perform integral work across all program areas establishing equity frameworks and informing the development, production, analysis, and improvement of measures of health equity.
The Advisor may also assist in other areas of measurement program development and administration, as necessary.
Supervision Exercised:None
What You'll Be Doing:
- Under the supervision of the Manager, Quality Analytics, Measurement and Reporting, the Quality Analytics Analyst:
- Assesses enterprise wide corporate NCQA reporting readiness
- Maintains up-to-date knowledge and understanding of all Standards within the NCQA Health Plan accreditation survey set.
- Responsible for consulting with clients on business and NCQA needs, translating needs into actionable intelligence and/or report development. Helps internal customers anticipate analytic needs to support strategic goals
- Collaborates with key functional areas and leadership to ensure any gaps in processes or data are closed speedily and comprehensively
- Ensures a continuous state of report readiness for ongoing accreditation surveys
- Partners with relevant software vendors to close gaps embedded in internal systems
- Collaborate with other CCA departments, including but not limited to the Information Technology and Business Intelligence departments, to establish prioritization for execution of deliverables and quality analytics reporting solutions enhancements
- Maintains a thorough knowledge of CCA's databases to provide feedback to Business Intelligence (BI) and Information Technology (IT) to resolve data integration issues, and support Quality's NCQA, and other, reporting requirements.
- Supports other Quality Programs data needed as requested
- Provides assistance for HEDIS implementation and reporting, as needed.
What We're Looking For:
- BA/BS in Health Analytics, Public Health, Health Care Administration, Health Economics, or a related field with strong emphasis in data analysis.
- A minimum of 3-5 years of relevant experience in reporting and analyzing quality improvement measures in a health plan.
- Experience executing in a fast-paced environment with tight deadlines.
- Intermediate to advanced knowledge of analytic programming languages and data visualization tools, including SAS, SQL, and Tableau.
- Ability to develop, interpret and explain analytics needed by the business for decision making
- Demonstrated ability to develop and produce complex reports and dashboards. Experience and expertise with designing and executing analyses to evaluate the effectiveness of interventions to improve quality
- Strong ability to generate information that is easily understood and actionable by customers in alignment with clearly defined analytic/reporting requirements
- Possess excellent communication skills and ability to effectively interact with all levels of management
- Knowledge of health plan operations and data sources.
- Ability to organize, plan and prioritize assignments within multiple projects.
- Ability to work with minimal direction and flexibility when rapid or extensive changes are needed
- Knowledge of NCQA and CMS measurement requirements and quality rating systems, preferred.
- English