Our client is looking to hire a Helpdesk Technician to provide phone and remote support to internal employees. The daily responsibilities include logging, tracking, and resolving an average of 25 to 30 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem

resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact

help desk environment, and providing assistance to other members of the team. This work must be documented in a detailed manner in a ticketing tool

(ServiceNow). An average call lasts approximately 6 minutes; the first call resolution rate goal is 80%.

The most common calls are listed below:

1. Microsoft Outlook

2. Active Directory Fileshares

3. VPN

4. Network Troubleshooting

5. Software Installation

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.