HMIS Operations Coordinator (Data & Evaluation Unit), Operations Assistant I NCS - Mayor's Office of Homeless Services
- City of Baltimore, MD
- Baltimore, MD
- Full Time
- 19 days ago
Salary
$49K - $78K / Year
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Job Description
THIS IS A NON-CIVIL SERVICE POSITION
POSTING DATE: 08/28/2024
CLOSING DATE: 11/28/2024 AT 12:00 MIDNIGHT
SALARY RANGE: $49,334.00 - $78,904.00 USD Annually
CLASS DESCRIPTION
The Baltimore City Mayor’s Office of Human Services is seeking a dynamic professional to fill a critical supporting role in the day-to-day operations of the Homeless Management Information Systems (HMIS) unit, also known as the Data & Evaluation Unit. This position reports to the Data and Evaluation Manager within the Mayor’s Office of Human Services.
DUTIES AND RESPONSIBILITIES
- Achieve proficiency with Client Track software functionality and HMIS Technical Standards.
- Serve as the primary end-user support and training liaison for the Baltimore City HMIS unit, providing superior customer service and technical assistance to more than 300 HMIS end-users in 42 HMIS-participating agencies. This is carried out by:
- Staffing the HMIS Help Desk, providing technical support to HMIS end users via phone, email and internal HMIS ticketing system. This includes troubleshooting issues and responding to customer questions with speed, accuracy and professionalism, as well as escalating advanced issues to the HMIS vendor when needed.
- Carrying out HMIS end-user training activities, for both new users and continuing education for existing users. This includes managing the HMIS Online Learning Portal, hosted in Docebo Learning Management system, as well as carrying out in-person and live webinar trainings.
- Providing on-site technical assistance when requested, traveling to participating agencies to provide training and feedback on HMIS operations.
- Work collaboratively to build and maintain productive working relationships with HMIS Unit members and across other HSP teams to ensure program needs are met and inquiries are resolved.
- Collaborate with team members to develop and implement improvements to HMIS Unit operations and end-user support resources, including but not limited to:
- Developing and managing an internal customer relationship management tool to record HMIS user interactions and report on help desk operations.
- Drafting internal HMIS Help Desk standard operating procedures and technical resources.
- Developing “evergreen” training content, such as online training videos and courses, software user manual and how-to guides.
- Collaborate with team members to manage the HMIS database implementation, including developing improvements to database design and maintaining database customizations, while ensuring compliance with federal HMIS requirements and high levels of data quality.
- Collaborate with team members in various strategic planning tasks for the Data and Evaluation Unit.
EDUCATION AND EXPERIENCE REQUIREMENTS
EDUACTION: Have an associate’s degree from an accredited college or university.
AND
EXPERIENCE: Have 5 years of experience performing complex analytical support for an operational, technical or administrative function. Experience using Homeless Management Information Systems (HMIS) or other data management systems or databases in human services or related fields is preferred.
OR
NOTES(EQUIVALENCIES): Have an equivalent combination of education and experience.
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong computer skills, including proficiency with Microsoft Excel or data analysis software and various internet applications in a fast-paced, multitasking environment.
- Ability to monitor data quality and ensure compliance with federal and state regulations, including performing data audits and implementing quality control measures.
- Experience in quality assurance within non-profit or government sectors is preferred but not required.
- Knowledge of relational databases and SQL programming is preferred but not required.
- Excellent verbal and written communication skills with the ability to conduct presentations in front of large groups.
- Thorough knowledge of the English language and reference/research methods and techniques used in data collection and organization.
- Strong analytical skills, with the ability to prepare and present clear and concise reports.
- Demonstrated ability to establish and maintain effective working relationships with co-workers and the public.
- Ability to explain an agency’s purpose, programs, and operations, and to collect, compile, edit, classify, and tabulate statistical and qualitative data.
NOTE: Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.
Financial Disclosure:
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
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