We are looking for a Home care office Assistant to join our team and provide support to our Team and grow with the team. The ideal candidate for this position will be organized, detail-oriented, and able to handle multiple tasks simultaneously, performing daily operational functions within Imperial Health office. Duties include scheduling (communicating shift assignments to caregivers and clients), and HR/payroll management. The ideal candidate may have previous experience working in a customer service or administrative role, preferably in the health care or home health industry, and experience in caregiving.
Responsibilities:
- Manage intake of new referrals/ enter new patients into home care EMR system
- Oversee clinical staff schedules and place them on home care assignments
- Provide office support to field clinical staff, providing them with all required supplies, forms and clinical information in a timely manner
- Prepare and audit biweekly payroll reports and timesheets
- Consult with clinical managers and clients to provide appropriate staffing solutions
- Ensures compliance with all relevant federal, state, and local employment laws and regulations
- Identifies and resolves client customer service issues
- Cheerfully and professionally answers inbound/intake phone calls
- Participates in night and weekend on-call rotation as assigned
- Performs other duties as assigned
QUALIFICATIONS
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Excellent telephone skills
- Highly professional and dependable
- Proficient computer and Internet skills, including Microsoft Office suite
- Previous customer service or administrative experience required; health care and/or home care experience preferred
- High school diploma or GED required
Job Types: Full-time, Part-time
Pay: $17.50 - $18.50 per hour
Benefits:
- Opportunities for advancement
Medical Specialty:
Schedule:
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person