Hospital Call Center Representative
Job Location: Lincoln

JOB OVERVIEW

Come join our Madonna nursing team in a full-time, customer focused position working primarily with inbound / outbound calls to allocate staff to designated patient care areas to provide world class care. This is an excellent opportunity to work in a medical environment with nursing professionals.

The primary responsibilities of this position include:

• Daily calls to & from nursing staff to help coordinate allocation of nursing staff to patient care 24 hours a day, 7 days a week to provide world class rehabilitation care
• Manage calls and emails to document scheduling changes of staff work schedules
• Collaborates with nursing departments to adjust staffing needs
• Coordinates with agencies for supplemental staff to ensure adequate nursing coverage

Ideal candidate will possess:

• High School equivalency plus one year post high school education
• One year of related work experience required or additional relevant work experience considered in lieu of high school education
• LPN licensure preferred or additional healthcare experience in lieu of LPN licensure
• Basic comfort level with personal computers, knowledge of staffing software a plus
• Reliability to maintain personal work schedule
• Excellent customer service and communication skills

Madonna can offer a competitive salary with excellent benefit package. Come join our team!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person