Hotel Front Desk Agent Full Time Mixed Shifts
- Studio 6 & Motel 6 Tucson North
- Tucson, AZ
- Full Time
- 7 days ago
Salary
N/A
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Job Description
Benefits:
We are looking for a part-time Guest Services Agent at the Motel 6 / Studio 6 Tucson North off Camino de Oeste Rd. Agent will work 1 day a week and must be available to cover call offs when necessary.
Responsibilities:
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
We are looking for a part-time Guest Services Agent at the Motel 6 / Studio 6 Tucson North off Camino de Oeste Rd. Agent will work 1 day a week and must be available to cover call offs when necessary.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Check and send emails
- Make and confirm reservations
- Maintain a clean and tidy workspace at all times
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping, maintenance, and staff as necessary
- Provide local information on restaurants, special sites, activities, etc.
- Resolve customer complaints and problems calmly and effectively
- Notify management of any serious issues that you cannot resolve
- Take and deliver messages for guests
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
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