The Front Desk Agent is responsible for checking in and out all guests and discussing all amenities. They are to field all guest requests, questions, comments, concerns, and complaints. Ensure that the guests’ needs and desires are met to the company’s best ability. They are expected to readily know all hotel details such as room type, restaurants and bars information, and history.

3 years customer service and Hotel Front Desk experience preferred.

Hiring for Full Time and Part Time year round positions. Benefits apply to only Full time employees. Sick pay for part time employees.

Duties/Responsibilities:

• Greet, check-in, and check-out hotel guests in a timely and professional manner.
• Assist guests with all requests, questions, comments, concerns, and complaints.
• Address guest issues when able and appropriate; refer to management when needed.
• Answer and field phone calls.
• Supply department heads with applicable reports, numbers, and information as needed.
• Other duties as assigned.

Qualifications

• Customer service experience in a hotel setting
• Proficiency in front desk operations
• Previous hotel experience preferred
• Strong communication skills and phone etiquette
• Ability to handle guest inquiries and requests efficiently
• Knowledge of multi-line phone systems and guest relations

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Work Location: In person