Front Desk Agent
The front desk agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Also responsible for organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings.
DUTIES & FUNCTIONS
Essential:
- Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Maintain regular attendance in compliance with Swati Hotels standards, as required by scheduling, which may vary according to the needs of the hotel.
- Always comply with Swati Hotels standards and regulations to encourage safe and efficient hotel operations.
- Always maintain a warm and friendly demeanor.
- Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Greet and welcome all guests approaching the Front Desk in accordance with Swati Hotels standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
- Always use proper two-way radio etiquette when communication with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person