Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations using hotel management software.
• Operate phone systems to manage incoming calls and relay messages as needed.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.

Skills

• Strong customer service skills with a focus on guest satisfaction.
• Experience in hotel management or hospitality management is preferred.
• Proficiency in front desk operations and familiarity with phone systems.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Knowledge of resort operations and guest services is advantageous.
• Excellent interpersonal skills to interact positively with guests and team members.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Roanoke, VA 24017 (Required)

Work Location: In person