PCH Hotels and Resorts

Hotel Front Desk Clerk

  • PCH Hotels and Resorts
  • Mobile, AL 36602
  • 13 days ago


Job Description

To provide the highest level of service possible to our Guests by following Renaissance standards of professional, aggressive hospitality always projecting warmth and efficiency.

To be well versed in all areas of the Front Desk and the general operations of the hotel.

To insure that arriving and departing Guests are moved quickly through the check-in/check-out process at the Front Desk.

Ability to ensure Guest problems are resolved and/or follow-up occurs in an expeditious manner.

Handle resolution and/or compensation to Guest problems using compensation matrix, L.E.A.R.N., and problems solving processes.

Enter all data into Guestware, and report pass-on information to Supervisor/Manager for immediate follow-up/response.

Job Types: Full-time, Part-timePay: $12.00 - $14.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programRetirement planVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftWeekend availabilityWork Location: One location

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