Hotel Overview

The Delta Hotels by Marriott at the Reed Conference Center is a beautiful, contemporary 149 room Full-Service hotel with 30k square feet of meeting space that has been renovated and revitalized in 2022. The hotel is under new management and proudly managed by DePalma Hotels & Resorts.

The hotel is designed for the modern traveler in a relaxing haven near the area's most compelling attractions. We are only steps away from the Reed Conference Center boasting 30k square feet of event facilities and outdoor meeting venues amid beautifully landscaped grounds. We are only minutes away from great dining, entertainment and professional sports in Bricktown, Oklahoma City. We are close to the following area attractions:

• Downtown Oklahoma City
• Tinker AFB
• Bricktown Entertainment District
• Chesapeake Energy Arena
• Will Rogers World Airport
• Paycom Center
• Chocktaw Casino

Visit our hotel website at https://www.marriott.com/en-us/hotels/okcdm-delta-hotels-midwest-city-at-the-reed-conference-center/overview/

Job Summary

We are seeking a dynamic, passionate Front Desk Supervisor to help lead the Front Office operations efforts and join our amazing team at a competitive pay rate starting at $16/HR and Up DOE) plus benefits (401k, PTO, Vacation, Holiday and Health Insurance) for Full-Time associates.

The Front Desk Supervisor’s responsibilities include but are not limited to the operation of the Front Office Department and reporting to the General Manager. The Front Desk Supervisor ensures that all guests have a smooth running stay at the hotel and service levels meet or exceed expectations. The Front Desk Supervisor should act as the bridge between the front and back office and coordinate the successful operation of the department while ensuring that all guests experience an exceptional stay at the property and all of their needs have been met.

Essential Functions

• Customer Satisfaction (Guest Feedback, Social Media Review)
• Financial Performance (Upselling, Room Revenue, Operations, Auditing)
• Showing Initiative, Problem Solving, Staff Training, and Team Leading
• Manages and motivates the Front Office team in order to provide a high standard of service for customers
• Welcomes guests and fosters customer loyalty through his/her friendly manner
• Develops high quality relationships with guests throughout their stay
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution
• Oversee and supervise guest arrivals and departures with the front office and executive managers
• Provide a high level of customer service and maintain a high profile in the day to day front office operations
• Ensure that personalized service is offered to each and every guest
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Supervises the management of group and individual guest invoicing and cash operations
• Monitors all VIP guests to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Reviews arrival list for all arrivals including VIP’s to check room allocations, amenities and special requests
• Prepares monthly and daily revenue report and circulates to all department heads
• Prepares room revenue and occupancy forecast and takes action on rate strategies
• Is involved in recruitment of new team members for the front office
• Integrates and trains employees while providing support for skills development
• Open availability for all shifts when coverage is needed.
• Processing, auditing, and aligning the reservations through 3rd party such as Expedia and Booking.com to ensure proper invoicing is handled correctly.
• Assist with delegation of communications, training, and retraining on front office items.
• Taking the lead on training and developing new associates in the front office.
• Taking the lead on Hotel brand loyalty rewards enrollments; updating goals and communication on progress of goals; holding entire front office team accountable to reaching those goals.
• Updating Medallia board in the breakroom and being prepared with the information for our morning huddle daily.
• Inventories as needed for breakfast and market items for weekly orders to be completed by the GM.
• Scheduling for the front office team members.
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.) and also punctual
• Ensures that the workplace remains clean and tidy
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies as well as knowledge of the local area and events
• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
• Has a good knowledge of all systems and standard operating procedures of the front office
• Ensures that guest documentation and information is available and up-to-date
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Prerequisites

• Well-developed communication and customer relations skills
• Highly organized and results-oriented
• Ability to be flexible and work well under pressure
• Knowledge of the current Property Management System (PMS) is required

Job Requirements

• At least 5 years of progressive experience in a hotel or a related field; or a 4-year college degree and minimum of 1 year of hotel or related supervisory experience; or minimum of a 2-year college degree and 2 or more years of related experience
• Minimum 2 to 3 years work supervisory experience as an Assistant Manager or Team Leader in the Front Office or Guest Relations in a hotel
• Supervisory experience required
• Computer Knowledge and experience in MS office programs
• Cash handling, accounting procedures, and general administrative tasks experience required
• Must be able to read, speak, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel
• Must be proficient in Windows, Company approved spreadsheets, and word processing.
• Must have a valid driver’s license from the applicable state.

Apply Today

To become part of our exceptional team, interested candidates may apply by sending a resume online for consideration or come visit us and fill out an application Monday through Friday 10am to 5pm at:

Delta Hotels by Marriott at Reed Conference Center - Midwest City

5750 Will Rogers Rd

Midwest City, OK 73110

About DePalma Hotels & Resorts

DePalma Hotels & Resorts specializes in renowned hospitality management for independent hotel owners, portfolio investment groups and national financial institutions. We have demonstrated lasting success as a national hotel management company for over 30 years through unique strategies developed and refined by an exceptional industry-leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in the United States. You simply can't find that type of hotel management expertise anywhere else.

Hospitality is our Passion

Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience. Of course, you never do this alone and you will have the opportunity to work with a great team in an inspirational and fun working environment. There are very few careers more rewarding than one that allows you to make everyone who walks through your doors feel valued and appreciated.

Join Our Team!

If you are passionate about hospitality and looking for a rewarding long-term career with unlimited potential for personal and professional development, then look no further and apply to one of our open positions

For more information about DePalma Hotels & Resorts, please visit our website at www.depalmahotels.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Experience:

• Hotel: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Supervising: 1 year (Preferred)
• Guest services: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Marriott: 1 year (Preferred)

Work Location: In person