Housekeeping Manager Job Duties, Responsibilities, and Traits

Team Leadership:

• Lead by example, fostering a positive and collaborative work culture within the housekeeping team.
• Conduct regular team meetings to communicate goals, updates, and provide a forum for staff input.

Communication, Reporting, and Documentation:

• Address employee concerns and conflicts promptly and effectively. Document all issues in employee files in BambooHR while keeping the Director of Operations aware of all issues.
• Maintain accurate records of cleaning schedules, maintenance requests, and staff performance evaluations.
• Make sure that maintenance requests are turned into the Facilities Director the day they are received.
• Make sure that cleaning checklists and recaps of daily cleaning are turned into the Director of Operations each day.
• Make sure that the Front Desk is aware of the status of each unit and any cleaning schedule changes.
• Work with the Front Desk and Director of Operations to forecast and plan out cleaning to ensure maximum efficiency.
Communicate any emergent issues, repairs, delays, etc. in a timely manner with the appropriate team members.

Training and Development:

• Develop a training program to ensure that staff is well-versed in the latest cleaning techniques and industry best practices. Ensure that all full time staff members are able to complete all housekeeping tasks and coach them to become capable of managing their own summer crews.
• Foster a culture of teamwork and continuous improvement.

Quality Assurance:

• Use checklist to ensure consistency and thoroughness.
• Ensure that the appropriate cleaning checklists are used by each crew for the proper crew size and unit type.
• Collaborate with maintenance and front desk teams to promptly address and resolve any unit & lodge related issues.
• Monitor and analyze guest feedback, implementing improvements based on comments and suggestions.

Inventory Management:

• Maintain a detailed inventory tracking system for cleaning supplies, linens, and amenities.
• Identify usage patterns and adjust procurement accordingly.
• Label & Number Inventory (i.e. 1 of 4)

Guest Relations:

• Establish and maintain a proactive approach to guest satisfaction by anticipating needs and exceeding expectations.
• Respond promptly to guest inquiries and requests.

Health and Safety Compliance:

• Ensure adherence to health and safety regulations and maintain a clean and sanitary environment.
• Develop and enforce proper handling of cleaning chemicals and equipment to minimize risks. Make sure that chemical data sheets are available to all staff through the accounting office.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to:

• Walk, sit, stand, and squat
• Lift in excess of 30lbs.
• Utilize hands and wrists with high dexterity