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We are seeking a talented HR Business Partner (HRBP) to join our team. This role will partner with the HRBP Lead in support of the Customer Service Operations team. The HRBP will provide day-to-day HR consulting to business leaders on our Customer teams within Customer Service Operations. Focus on a thorough understanding of the business being served is critical along with tailoring HR-related programs to meet specific needs of the business and aligned employee population.
In partnership with our Operations team, this role supports the development of culture and key capabilities to maintain a productive, diverse and engaged workforce.
The HRBP role will partner with key stakeholders in the business and human resources to support program recommendations, development, prioritization and deployment in talent management, employee development, compensation, performance management, organizational transformation, change management and workforce effectiveness for their assigned client group.
Key Accountabilities
Business Partnership
Provide day-to-day HR consultation to business leaders.
Assist in the creation of development plans for high potential employees and identifies high potentials at all levels for current- and future-state critical roles.
Recommend solutions to improve processes, team dynamics, etc. to optimize organizational effectiveness.
Support approaches specific to diversity & inclusion and data & analytics.
Leadership Effectiveness and Key Talent Management
Support the development of effective leaders within the organization, focusing on leadership needs and key themes identified as part of the business strategy and organizational and talent review processes. Will play an active role in guiding assigned client groups through ongoing talent review and succession planning activities.
Initiatives include working with leaders to create strategies to close talent gaps, developing a highly effective leadership team and bench strength for succession. Encourages building strength through diversity.
Assists in design and implementation of retention strategies focusing on key leaders and individuals with core competencies or skills critical to the organization – now and for the future. Coach leaders on their personal efficacy and leadership impact.
Talent and Capability Development
Partner and coordinate with functionally-aligned HR Center of Excellence (COE) resources to identify requirements and execute actions in support of building talent and capabilities across assigned functional areas.
Responsible for partnering closely with business leaders in the development, management and delivery of functional strategic workforce plans.
Change Leadership
Acts as a change agent to client groups, partners and project teams in support of organizational change through the application of a common framework, process and set of best practice tools, which prepare employees for ongoing change and transformation.
Project Work
Engages and supports various projects on the HR team including work on our HR Strategy, annual HR initiatives, metrics/tracking/reporting, and other projects as assigned.
Qualifications
Bachelor’s Degree or equivalent work experience plus minimum of 2+ years of experience in a HR Business Partner or 4+ COE role demonstrating increased levels of responsibility required.
A strong preference for a candidate who has supported leaders / clients within an Operations or Call Center capacity.
Credibility as a trusted advisor and confidant to leadership
Strong business acumen with the ability to understand, discuss and work with leaders on Cigna's business strategy and human capital implications
Experience supporting change management
Ability to build strong relationships with clients, partners, and colleagues
A highly effective communicator with the ability to clearly and concisely articulate ideas, concepts, and proposals
Demonstrated ability to work in a highly complex/matrixed business and HR model
Knowledge of, and proven capability in, organizational development techniques and performance management
Experience in Workday strongly preferred
Critical Success Factors
Broad Human Resource functional expertise
Strong project management skills
Large capacity for work; high work ethic
Courage to take a stand and conviction to take risks
Commitment to inclusion and diversity
Results-oriented
Proven collaborative style
Critical Competencies
Customer Focus
Action Oriented
Manages Ambiguity
Collaborates
Values Differences
Nimble Learning
Self-Development
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.