HR Service Specialist - SER-Human Resources
- The University of Mississippi Medical Center
- Jackson, MS
- Full Time
- 15 days ago
Salary
N/A
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Job Description
Hello,
Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:
- Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
- You must meet all of the job requirements at the time of submitting the application.
- You can only apply one time to a job requisition.
- Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
- Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.
After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.
Thank you,
Human Resources
Important Applications Instructions:
Please complete this application in entirety by providing all of your work experience, education and certifications/
license. You will be unable to edit/add/change your application once it is submitted.
Job Requisition ID:
R00036118 Job Category:
Professional and Technical Organization:
HR Service Center Location/s:
Main Campus Jackson Job Title:
HR Service Specialist - SER-Human Resources Job Summary:
Serves as first point of contact for human resources inquiries, providing unparalleled customer service by identifying customer needs and responding to the routine inquires or escalating to the appropriate human resources business partner or service area. Supports HR business partner and service partner teams by processing essential HR operational support functions. Education & Experience
Associate's degree in business, human resources or related field or two (2) years of customer service or human resources experience or equivalent combination of education/experience. CJIS Level 2 Security Awareness Training Certification within 6 months of hire
Certifications, Licenses or Registration required: CJIS Level 2 Security Awareness Training Certification within 6 months of hire preferred.
Certifications, Licenses or Registration required: CJIS Level 2 Security Awareness Training Certification within 6 months of hire preferred.
Knowledge, Skills & Abilities
Knowledge of customer service principles and procedures. Good written and verbal communications skills, including ability to actively listen and to engage in positive interpersonal exchanges with customers. Ability to present self with professionalism and poise and create a welcoming, friendly environment for effectively managing customer inquiries. Ability to apply conflict resolution approaches to patiently and effectively manage customer issues or complaints. Ability to work in a fast-paced environment and to organize, prioritize, and perform tasks efficiently based on customer demands. Computer aptitude including ability to learn and operate HR systems and software applications and follow detailed technical instructions. Ability to follow verbal instructions and detailed, written business processes and protocols, and technical instructions. Knowledge of general HR principles and ability to use judgment to identify exceptions from routine questions and situations. Ability to manage sensitive and confidential data. Ability to accurately manage sensitive and confidential data with a high attention to detail.
Responsibilities
Responsibilities
- Through a call center infrastructure, identifies and logs customer inquiries and follows scripts to provide guidance related to routine HR inquiries in broad areas of human resources services. Identifies non-routine customer inquiries or complaints and makes referral to HR service or HR business partner.
- Promotes and educates employees in the use of HR systems' self-service capabilities wherever possible to meet customer needs.
- Provides customer service to walk-in customers with human resources-related inquiries including but not limited to new employee and volunteer activities, management support activities, employee support activities, and regulatory, compliance-related HR activities.
- Provides support for essential HR operational functions including HR documentation and record keeping; data entry and data integrity activities.
- Utilizes basic reporting of HR databases and systems and manipulates excel spreadsheet data to provide information to HR leadership, service, and business partner teams for HR monitoring, tracking, and auditing exercises.
- Proactively identifies patterns and trends of customer inquiries for continuous expansion of customer service scripts and business process and customer service experience improvements.
- The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.
Physical and Environmental Demands
Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 75 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, occasional sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)
Time Type:
Full time FLSA Designation/Job Exempt:
No Pay Class:
Hourly FTE %:
100 Work Shift:
Day Benefits Eligibility:
Benefits Eligible Grant Funded:
No Job Posting Date:
04/18/2024 Job Closing Date (open until filled if no date specified):
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