Job Description

In this role, you will be part of our Global People Advisory – Complex Queries Team, supporting our employees and managers in North America. Our team consists of six People Advisors (Tier 2) - Complex Queries globally, each dedicated to a specific region. You will handle a variety of complex HR-related queries that have been escalated by the Tier 1 team through ServiceNow tickets. This includes areas like employee relations, absence management, performance management, and general HR inquiries that fall into the grey zone or require a more nuanced approach. You’ll collaborate closely with our broader HR/People function, including the Employee Relations Partner, the HR/People Business Partner, and other People Leadership.

What You’ll Do:
Each day brings a new challenge and an opportunity to make a real impact

Provide expert advice, guidance, and support on policies and procedures.

Manage complex queries related to employee lifecycle activities, including employee relations, absence management, performance management, and more.

Engage and update colleagues and managers throughout their case management journey.

Analyze data and trends to identify training needs and opportunities for improvement.

Collaborate with the wider People Function to drive change and optimize processes.

Why Sage?
Become part of a stable, global software (SaaS) company where you’ll not only find a comprehensive compensation package ($XX,000 + 15% annual bonus + robust benefits) but also an environment that prioritizes your development. Here, you’ll have the chance to grow your international professional network while working with a diverse People team. Enjoy the benefits of a hybrid work model, with 2 days in the office and 3 days working from home, supporting a healthy work-life balance. Our core values—Human, Trustworthy, Bold, and Simplify—guide everything we do, ensuring you can do the right thing in a supportive and trusting environment. Plus, Sage is committed to giving back to our communities through our Sage Foundation; we offer 5 paid days a year for volunteer work. We believe that making a positive impact on society starts with us. Learn more here: https://www.sage.com/en-us/company/careers/

Location: Hybrid; 2 days per week of in-office collaboration from our new Atlanta office (619 Ponce - March 2025)

Minimum Qualifications:

4 years experience as a Human Resources Generalist handling a broad range of HR inquiries, including complex and nuanced situations that require interpreting US employment laws and company policies.

You are known for your effective communication and collaboration skills.

You can provide examples of your effective collaboration with HR colleagues, from diverse cultural backgrounds, to achieve a common goal.

Demonstrated emotional intelligence, empathy, and resilience in managing sensitive employee matters.

You can describe a time when you successfully implemented a process improvement that made a positive impact.

Proficiency with Excel to leverage data, analyze trends, and gain insights to make data-driven decisions.

Key Responsibilities

Policy Implementation and Communication

Provide expert advice on Sage policies and procedures, ensuring they are applied fairly and consistently.

Assist in developing and implementing HR policies and procedures.

Act as a Tier 2 escalation point within the People Services Advisory team (Shared Services).

Update and review communications, guides for colleagues and managers, and training documentation according to local legislation and best practices.

Employee Relations

Support colleagues in employee relations activities, including but not limited to capability, performance, investigations, disciplinary actions, grievances, dismissals, absences, and flexible working.

Manage and create formal communications throughout employee relations processes.

Performance Management Support

Monitor and evaluate absence trends, promoting early intervention, and escalating trends to employee relations and strategic business partners.

Identify continuous improvements to simplify processes and enhance the colleague experience.

Support organizational change programs.

Compliance with Employment/Labor Legislation

Ensure the company complies with all relevant employment/labor laws and regulations.

Provide advice to managers on matters related to employment/labor law and HR compliance

Benefits? We have plenty.

Competitive annual bonuses

Comprehensive health, dental, and vision coverage

401(k) retirement match (100% matching up to 4%)

32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date

Work Away, an opportunity to work & play for 10 weeks in any country of your choice (from a Sage-approved list)

5 days paid yearly to volunteer (through Sage Foundation)

$5,250 tuition reimbursement per calendar year starting 6 months after the hire date

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

What is it like to work at Sage?
Video: https://www.youtube.com/watch?v=h1-vs3zIpnc

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