Facility: Douglas Hospital

Job Summary: Functions under the direction of the Chief Technologist, Medical Imaging Manager and/or Director Diagnostic Services. The Records Clerks assist with providing exam reports to physicians, distribution of phone calls for the department and a variety of clerical tasks that require independent judgment, ingenuity and initiative in the utilization of computers and other equipment. Core Responsibilities and Essential Functions: Support Staff Services - Digitize analog films as necessary for radiologist interpretation. - Fax results as needed - Mail out necessary reports if needed - Burn CD’s and films to distribute following the proper ID protocol - Monitor phones and assist physicians from film library and from Radiologist Reading Room. - Calls appropriate staff when oral contrast distribution is needed. 20% Monitor and answer department phones - Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique. - Successfully transfer calls - Distribute calls where needed (Radiologist, modalities, etc ) - Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner - Clear all phone messages left on a daily basis. 20% Clerical Tasks - Knowledge of the Addendum process - Check mail daily in both locations and process to the appropriate modalities - Knowledge of checking our images upon patients or physicians request to follow the DPP policy. - Verifies patient orders in Epic and calls physicians to retrieve them as needed - Notifies appropriate modality when verbal orders are needed - Copy and fax, sort mail, hand out reports and memos - Help other office workers, physicians and technologist. - Knows how to digitize film. - Checks for patient orders prior to arrival. Call physician offices for orders. - Release reports to patients upon request. 20% Ability to work in a PACS/RIS environment - Knowledge to navigate in PACS, Epic and other computer programs pertinent to job. - Knowledge to order and cancel exams as needed. - Knowledge of printing and faxing reports to referring physicians and document data in PACS - Ability to Import/Export images to PACS - Monitors the STAT work list and calls/faxes results to appropriate area/physician office per procedure 20% Patient Satisfaction - Utilize proper AIDET techniques - Meets Service Recovery and Customer Service Guidelines as needed. - Performs patient advocate role for families and patients while in the Women’s Imaging Department. - Identify patients by utilizing 2 patient identifiers. 20% Required Minimum Education: High School Graduate Required Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. Additional License(s) and Certification(s): Required Minimum Experience: Minimum 1 year hospital/medical experience Preferred Required Minimum Skills: Demonstrate excellent communication skills and handwriting. Must be able to communicate and understand verbal and written English language and display a positive attitude while working independently.