National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation.
NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions.
NISC is ranked in ComputerWorld's Best Places to Work survey for seventeen consecutive years and we are looking for qualified individuals to join our Team.
NISC is looking to fill a position working with our Broadband - Plant and Operations products.
You will be responsible for:Implementing the plant records and trouble ticketing applications within iVUE.
Also responsible for implementing the Broadband - Plant and Operational applications such as our mobile solutions (Apps), scheduling tools, and open API's.
To learn more about Broadband Operations, click here.
This position will work with the member/customer to effectively implement the applications.
This includes working as a project manager to manage project timelines, communicating with internal and external individuals of project expectations, and configuring the application via creating or modifying the necessary interface code and applications options.
It also includes analyzing the data from the member/customer's current system to ensure that it is properly converted into the NISC software.
Essential Functions: Provides superior customer support to internal and external customers in all encounters.
Conduct implementation analysisIdentify gaps in features and functionality in software and oversee resolutionFollows all established software implementation methodologies and proceduresPerforms quality testing as it relates to system integration dependent on the tasks assignedPrepare and complete implementation documentsUtilizes all implementation best practices and artifacts for all implementation projects.
Assists customers in all aspects of implementation including troubleshooting, training, and on-going support.
Desired Job Experience: 5+ years Telecom/Broadband experienceStrong knowledge of Excel and other MS Office productsStrong customer orientationExcellent research and problem-solving skills with a strong attention to detail.
Excellent verbal and written interpersonal and communication skills.
Ability to organize and prioritize.
Ability to work independently, as well as in a team environmentAbility to interact in a positive manner with internal and external contactsFamiliarity with Application Programming Interfaces (API)Commitment to NISC's Statement of Shared Values.
Working or educational knowledge of a Broadband and/or Telecom networks.Desired Education: High School diploma or equivalency requiredAssociate or Bachelor's Degree in a Computer Science, MIS, IS, Business Administration, or technical degree preferredMinimum Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this position, employees must be able to see and communicate.
Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer: Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Job Type: Full-time
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