Responsibilities:

• Empathize with customers who are in a high-stress situation
• Handle and address customer and provider questions about billing and registration
• Provider customers, providers, and client’s updates throughout the dispatch process
• Navigate through different platforms that include Microsoft Office and other web-based services
• Accurately locate customers over the road using Google Maps and other tools
• Multi-task between answering inbound calls and handling calls queued by other members of the team
• Keep up to date on growing customer base
• Review customer accounts to determine if they are active at time of service
• Keeps up in a fast-paced environment
• Answering inbound and make outbound calls as needed

Ideal Qualifications:

· 6 months experience in customer service.

· Type 25+ WPM

· Passion for and helping others.

· Proven track record of working in a fast-paced environment.

www.infinitydelivers.com

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Application Question(s):

• Will you be able to commute to office 4700 Tama St SE 52403

Experience:

• Call center: 1 year (Preferred)

Work Location: In person