POSITION DISCRIPTION AND QUALIIFICATIONS:

Manage all user requests to include analyzing user requirements, procedures, and problems to improve existing computer systems. Administer the day-to-day operations for all computer systems to include configuring user devices: computers, phones, tablets, and other electronic devices. Place orders for hardware/software requests and analyze user requirements, procedures and problems to automate processing or improve existing computer systems. Assist in maintaining servers/network systems.

• Provide user support for all hardware/software requests.
• Perform end user troubleshooting on Windows-based operating systems for Windows 10/11.
• Review, analyze and evaluate the company's computer systems and user needs: document requirements and formulate systems that parallel the company's overall business strategies and report requirements to management.
• Administer Windows-based server applications to include Active Directory and Group Policy management.
• Configure and troubleshoot hardware devices, drivers, desktop computers and other end user equipment.
• Ensure the proper functioning of the company's information systems by performing upgrades as required to computer equipment to meet organizational needs.
• Install, configure and maintain the company's operating systems and detect, diagnose, resolve and report any related problems to management.
• Utilize industry standards to perform system backups and recovery for desktop/laptop computers, servers and other attached devices.
• Manage and troubleshoot access to resources including files, folders, and cloud applications to include M365 and Oracle.
• Install new software releases and system upgrades; evaluate and install patches and resolve software-related problems; analyze and resolve systems problems associated with client hardware and applications software.
• Configure applications and packages using deployment tools such as SCCM or PDQ.
• Run diagnostic tests to ensure the company's information systems are operating efficiently.
• Conduct system design and maintenance.
• Maintain company's secure computer systems by managing the access of portable storage devices.
• Monitor software licenses and ensure that they are renewed in a timely manner; review and analyze company's license needs on a routine basis to ensure that the company's licenses align with its business strategies.
• Maintain and monitor ticket queue utilizing industry standard application (JitBit).
• Assist in maintenance of VMware server (ESXi platform) and physical servers, active directory, DNS, DHCP to include mandatory upgrades.
• Troubleshoot server hardware including hard disks, memory, CPU, fan, motherboard, power supply.
• Train new users on use of software and company policies as they pertain to DENSO-TEN.
• Track, monitor and document troubleshooting efforts to ensure timely resolution.
• Install and/or push desktop software, updates, patches.
• Maintain and troubleshoot phone systems to include Cisco WebEx and VoIP handsets.
• Other duties may be assigned.

EDUCATION:

• Bachelor's degree in Computer Science, Information Systems, or a related field is preferred. We may also consider qualified individuals with three or more years of professional experience in the field.

EXPERIENCE:

• 3 years or more professional experience performing the following duties is preferred
• Providing technical assistance to users via phone, email, or in-person
• Troubleshooting hardware and software issues
• Installing, configuring, and maintaining computer systems and peripherals
• Documenting and resolving technical issues
• Understanding operating systems, and networking fundamentals.
• Enhancing existing systems to improve efficiency and performance
• Participating in project planning and execution / Conduct system testing and quality assurance
• Creating and maintaining system documentation
• Participating in system implementation and user training
• Understanding of network infrastructure and systems architecture
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

LICENSES/CERTIFICATIONS- PREFERRED:

• Microsoft Certified Systems Engineer (MCSE), Comp TIA A+ Certification

SKILLS & ABILITIES:

• Advanced knowledge of Information Technology (IT) as it relates to desktop engineering.
• Problem-solving abilities to identify system issues and develop solutions.
• Strong analytical thinking to break down complex problems into manageable components.
• Data analysis skills to extract insights from information.
• Hardware Troubleshooting: Diagnosing and resolving issues with desktops, laptops, printers, and other peripherals.
• Software Installation and Configuration: installing, configuring, and troubleshooting operating systems: Windows applications, Microsoft Office suite, and drivers.
• Network Troubleshooting: Understanding network fundamentals and resolving connectivity issues.
• Active Directory: Knowledge of user and group management, policies, and troubleshooting.
• Remote Support Tools: Experience with tools like TeamViewer, Remote Desktop, or other remote support software.
• IT Asset Management: Tracking hardware and software inventory.
• Proficiency in Microsoft Office tools. i.e. Word, Excel, PowerPoint, E-Mail, Project, Visio and internet.

SKILLS & ABILITIES- OTHER

HARDWARE SKILLS:

• Component Identification: Ability to recognize and understand the function of various computer components (CPU, RAM, HDD/SSD, motherboard, power supply, etc.).
• Hardware Troubleshooting: Diagnosing and replacing faulty hardware components.
• Peripheral Setup: Configuring printers, scanners, monitors, and other peripherals.
• Cable Management: Organizing and managing cables for optimal performance and safety.

SOFTWARE SKILLS:

• Operating Systems: Proficiency in Windows (various versions).
• Software Installation: Installing and configuring applications (Office Suite, antivirus, etc.).
• Software Troubleshooting: Identifying and resolving software conflicts or errors.
• Patch Management: Applying software updates and patches.
• Driver Installation: Installing and updating device drivers.
• Networking: Understanding basic network concepts (IP addresses, DNS, TCP/IP) to Troubleshoot issues.
• IT Asset Management: Tracking hardware and software inventories.
• Security Awareness: Understanding basic security practices (antivirus, malware prevention, data protection).

LANGUAGE SKILLS:

• Japanese language is preferred but not required