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Apply on line at http://www.alohacare.org/Careers/Default.aspx
The Company:
AlohaCare is a local, non-profit health plan serving the Medicaid and Medicare dual eligible population. We provide comprehensive managed care to qualifying health plan members through well-established partnerships with quality health care providers and community-governed health centers. Our mission is to serve individuals and communities in the true spirit of aloha by ensuring and advocating access to quality health care for all. This is accomplished with emphasis on prevention and primary care through community health centers that founded us and continue to guide us as well as with others that share our commitment. As Hawaii’s third-largest health plan, AlohaCare offers comprehensive prevention, primary and specialty care coverage in order to successfully build a healthy Hawaii.
The Culture:
AlohaCare employees share a passion for helping Hawaii’s most underserved communities. This passion for helping and caring for others is internalized and applied to our employees through a supportive and positive work environment, healthy work/life balance, continuous communication, and a generous benefits package.
AlohaCare’s leadership empowers and engages its employees through frequent diversity, recognition, community, and educational events and programs. AlohaCare has a strong commitment to support Hawaii’s families and reinforces a healthy work/home balance for its employees. Because AlohaCare values honesty, respect, and trust with both our internal and external customers, we encourage open-door, two-way communication through daily interactions, employee events and quarterly all-staff meetings. AlohaCare’s comprehensive benefits package includes low-cost medical, dental, drug and vision insurance, PTO program, 401k employer contribution, referral bonus and pretax transportation and parking program.
These employee-focused efforts contribute to a friendly, team-oriented culture which is positively reflected into the communities we serve.
Position Summary:
The primary role of the Inpatient Coordinator is to engage and build relationships with members and providers to improve health outcomes. Inpatient Coordinators will educate and assist actively enrolled AlohaCare members on how to navigate their health plan benefits. The majority of the Inpatient Coordinator’s time will be spent in the facility setting, conducting face-to-face visits with members who are unable to reach or have a difficult discharge disposition. The Inpatient Coordinator connects our members with community resources and collaborates with AlohaCare’s Clinical Teams in order to assist with safe discharge of members with difficult dispositions.
Primary Job Duties and Responsibilities:
Required Competencies & Qualifications:
• High School Diploma
• Minimum one (1) year to 2 years of Member Outreach, Care Coordination, Managed Care, Health Care and or previous Health Plan with direct member support experience.
• Experience with serving members in the community.
• Health plan experience with care coordination responsibilities
• Strong verbal and written communication in English.
• Strong Customer Service Skills
• Requires operation of general office equipment to include PC, Surface Pro 3, fax/copy machine and company phone. Intermediate skill using Microsoft Programs; Word, Excel, Outlook, and PowerPoint.
• Possession of a valid driver’s license and auto insurance with access to a reliable, 4-wheel, safety- inspected vehicle.
• TB Clearance
• First Aid and CPR Certification
Preferred Competencies & Qualifications:
• Associate degree or previous equivalent healthcare experience preferred.
• Bachelor’s Degree in Human Services, Sociology, Psychology, or other related field.
• Three (3) years of Care Coordination, outreach, and customer experience
• Bilingual in Ilocano, Tagalog and/or Korean preferred.
• Experience with individuals who have special health care needs, including HIV/AIDS, developmental disabilities, medically fragile, older adults, and individuals with physical disabilities.
Physical Demands/Working Conditions:
Salary Range: $24.00 - $32.00 an hour
AlohaCare is committed to providing equal employment opportunity to all applicants in accordance with sound practices and federal and state laws. Our policy prohibits discrimination and harassment because of race, color, religion, sex (including gender identity or expression), pregnancy, age, national origin, ancestry, marital status, arrest and court record), disability, genetic information, sexual orientation, domestic or sexual violence victim status, credit history, citizenship status, military/veterans’ status, or other characteristics protected under applicable state and federal laws, regulations, and/or executive orders.