Job Title: Inside Sales Representative
Essential Duties and Responsibilities
- Handles inbound customer requests for pricing and availability.
- Acknowledges and responds to all customer emails within 30-minute to 1-hour timeframe.
- Enters quotes and invoices into the company’s invoicing system.
- Prepares and supplies customers with freight quotes and invoices.
- Locates alternative products that are not in stock from approved vendors.
- Takes ownership of issues that arise and keeps the customer informed of the status of resolution.
- Logs all interactions with the customers, via email, text, phone or in person.
- Ensures client notes are accurate and contain details to provide proper follow up.
- Ensures timely follow-ups on open end user quotes, super end user quotes and other assigned quotes.
- Maintains accurate records of all client follow-up activities.
- Reviews and monitors dormant customers, follows up when necessary.
- Manages quotes, quote follow up and customer service to build a repeat customer base Develops and manages relationships with key accounts, including quote follow up Acknowledges and responds to web and email submitted quote requests.
- Provides consistent, superior customer service; ensures all customer needs are identified and addressed; maintains a high level of customer satisfaction at all times.
- Builds sustainable relationships and trust with customers through open and interactive communication to encourage repeat business.
- Provides input to assist in keeping price lists and catalogs updated.
- Makes outbound calls to previous customers to generate new leads.
- Performs all other duties as assigned.
- Complies with the requirements of the company’s ISO 9001 Quality Management System (when required).
Physical Requirements
- Ability to climb, bend and kneel on an occasional basis.
- Prolonged periods of sitting and standing.
- Regular manual dexterity/coordination: hand/eye movements, motor control.
- Regular visual effort: concentrated reading of documentation or close viewing of computer displays.
- Able to push, pull and lift up to 10lbs. on an occasional basis.
Required Education/Experience/Skills
- High School graduate, or equivalent work experience.
- Advanced computer knowledge including e-mail, Word, and Excel software.
- Professional phone skills and keyboarding
- Ability to contribute to the company's operation and principles through ethical practices.
Preferred Education/Experience/Skills
- 2 years’ sales experience particularly within the agriculture and construction parts sectors, preferred.
- Basic to intermediate knowledge of agricultural equipment and sales
- Strong written and verbal communication skills.
- Ability to work well with people from diverse backgrounds and locals.