*Job Summary*

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.

*Responsibilities*

- Communicate with customers via phone, email, and in-person to provide information about products or services

- Assist customers with product selection and purchases

- Process orders, returns, and exchanges accurately and efficiently

- Resolve customer complaints promptly and professionally

- Maintain a high level of product knowledge to effectively address customer inquiries

- Perform outbound calling to follow up on customer inquiries or feedback

- Handle busy phone lines with a smile and efficiently

*Experience*

- Proven experience in customer service or a related field

- Strong communication and interpersonal skills

- Ability to work in a fast-paced environment

- Familiarity with CRM systems and practices

- Proficiency in English; multilingual skills are a plus

- Experience in sales or client services is desirable

- Previous experience in a call center or office setting is advantageous

Job Type: Full-time

Shift:

• 8 hour shift

Ability to Commute:

• Livingston, NJ 07039 (Required)

Work Location: In person