Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. Its why weve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

As a Nesting Coach, you will play a pivotal role in providing comprehensive support and guidance to newly hired Insurance Agents and Customer Service Representatives during their initial stages of onboarding. This position serves as a bridge between the training team and insurance leadership, ensuring that agents are adequately prepared to transition from training to productive in their roles. You will create a controlled environment for agents to handle calls, web leads, and/or walk-ins while also offering coaching, feedback, and guidance to enhance their performance and success.

What you will do:

• Establish and maintain a controlled environment for newly hired team members to confidently manage sales and service interactions. Provide additional oversight and support during the nesting period to ensure the new hires feel confident and supported.
• Listen to calls and observe in-Branch interactions (when possible) with the purpose of providing constructive feedback and learning opportunities. Identify areas for improvement and provide tailored coaching to enhance their skills and confidence.
• Offer one-on-one coaching sessions to address individual needs and challenges. Develop personalized development plans to help agents reach their full potential.
• Collaborate with the training team to provide feedback on training materials and proficiency following training. Identify gaps in training and provide recommendations to close the gaps.
• Assess new hires readiness to transition from the nesting phase to active selling and/or service roles. Provide supervisors with insights into individual strengths, areas for improvement, and readiness for independent work.
• Track and report on performance during the nesting period. Provide regular updates to insurance leadership on progress and readiness for transition.

Education
High School Diploma required Bachelor's Degree preferred or 6-8 Years of Additional Relevant Experience preferred

Experience

5+ years Experience in Insurance industry/Sales required 1-2 years Direct or indirect training and/or mentoring experience preferred

Licenses and Certifications

Property and Casuality license Required

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veterans status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.