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About the Position
An Intake Specialist is responsible for shepherding students with accommodation requests through the process. An Individual is responsible for maintaining and reviewing accommodation related records, including rationale for decisions, contact notes with students, staff and faculty and any other relevant information in Salesforce and other University systems. An individual is expected to meet virtually with students requesting accommodations to discuss their accommodation requests and orient them to using accommodations once approved.
What You’ll Do
1. Responsible for initiating contact with students who are referred to or request accommodations from the Student Accommodations Office (SAO), through outreach and follow up contact strategies. Process referrals from staff and faculty, discuss accommodation needs as well as relevant information with students and review submitted documentation. Interact with staff from the colleges and business units to determine reasonableness of requested accommodations and communicate accommodation decisions to students.
2. Facilitate the interactive process for determining and making recommendations to students and campuses regarding reasonable accommodations in accordance with state and federal regulations. Independently use critical thinking and decision-making skills to determine what information is needed to determine reasonableness of student requests and seek additional input from leadership and other University stakeholders as needed to finalize student requests.
3. Ensure student understanding regarding approved accommodations by reviewing policies and procedures about extended time accommodations, in progress extensions and best practices in the classroom. Coach students regarding appropriate accommodation management strategies, including executive functioning skills to use in conjunction with accommodations.
4. Understand the University’s policies and procedures as well as state and federal law regarding the provision of accommodations. Negotiate unique accommodation requests and fundamental alterations.
5. Create, update, and maintain confidential student files, including contact and interaction notes, and capture accurate data required for reporting statistics related to the enrollment of students with accommodations.
6. Participate in, and occasionally facilitate, departmental training programs and activities for the Accessibility, Equity & Inclusion department and other business unit staff to maximize service quality and effectiveness.
7. Regularly write and review articles for student, staff and faculty audiences in the department’s knowledgebase.
8. Maintain professional and technical knowledge by attending educational workshops and conferences, reviewing professional publications, establishing personal networks, and participating in professional associations.
9. Perform other duties as assigned or apparent.
NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.
Supervisory Responsibilities
None
MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:
Bachelor's degree in education, psychology or related field required.
One or more years of experience in student services, social services, or related position to perform the roles indicated above.
ADDITIONAL QUALIFICATIONS:
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As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
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