Internal Ops Technician
- Blue Cross Blue Shield of Arizona
- Phoenix, AZ
- Full Time
- About 1 month ago
Salary
N/A
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Job Description
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
- This position is primarily responsible for coordinating and processing all information required to complete the small group bid and renewal processes, in addition to assisting Sales staff with internal administrative duties.
REQUIRED QUALIFICATIONS
Required Work Experience - 2 years of experience in a health care related field
- High-School Diploma or GED in general field of study
- N/A
Required Certifications
- N/A
PREFERRED QUALIFICATIONS
Preferred Work Experience - 3 years of experience in sales for a health insurance organization
- Associate's Degree in general field of study
- Active State of Arizona Disability and Life Insurance License
Preferred Certifications
- N/A
ESSENTIAL job functions AND RESPONSIBILITIES
- Identify, review, research, process small group bid requests and resolve issues by communicating with internal and external customers.
- Respond to a high volume of calls, e-mails, and faxes on bid status within established timeframes.
- Identify, review, research, process small group renewal packets and resolve issues by communicating with internal and external customers.
- Generate and process Disclosure packet for all renewing groups to ensure completion of renewal process.
- Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
- Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals.
- The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
- Perform all other duties as assigned.
REQUIRED COMPETENCIES
Required Job Skills
- Intermediate proficiency in spreadsheet and word processing software
- Intermediate PC proficiency
- Intermediate skill in use of office equipment, including copiers, fax machines, scanners and telephones
Required Professional Competencies
- Prioritize, organize and self-manage in a high volume department
- Communicate professionally to both internal and external customers
- Analyze and research data
- Follow and accept instruction and direction
- Establish, contribute and maintain a positive and productive work environment
- Adapt to new software applications and a changing workflow environment
- Maintain confidentiality and privacy
Required Leadership Experience and Competencies
- N/A
PREFERRED COMPETENCIES
Preferred Job Skills
- Advanced proficiency in spreadsheet, database and word processing software
- Advanced PC proficiency
- Advanced skill in the use of office equipment, including copiers, fax machines, scanners, and telephone systems
- Understanding of medical terminology
- Intermediate Spanish speaking and writing skills
Preferred Professional Competencies
- Knowledge of sales computer systems and programs
Preferred Leadership Experience and Competencies
- N/A
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Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
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