IT Manager - Support Solutions
Job Number: 180320
As an IT Service Manager on our Enterprise Support Solutions team, you'll lead a team of subject matter experts and engineers that support our Windows Server Operating Systems as well as our Active Directory and directory services environments.
You’ll handle project staffing and prioritization, vendor engagement, incident escalation, and service availability.
Delivering the team’s agenda calls for complex project sponsorship, practical organizational change management experience, diversity and inclusion advocacy, Lean leadership, partnering and relationship-building skills and a passion for attracting and developing talent for a high-performing team.
There are several opportunities to partner with other organizations including our Database, IT Enterprise Security, Cloud and Automation, and Enterprise Software Development Capabilities teams.
Location: Mayfield Village, OH
Bachelor's degree or higher in an Information Technology or Business discipline or related field of study (Computer Science, MIS, Business Management) and two years of work experience leading or managing professionals or project delivery
Instead of a degree, four years of work experience leading or managing professionals or project delivery may be accepted
Broad knowledge of Information Technology functions which could include an individual focus on systems engineering, service management, security, architecture, computer operations, or other specialties
Reporting skills experience with lean and agile methodology
Project oversight, planning, tracking and reporting skills with advanced quantitative and qualitative analytical skills
Interpersonal and negotiation skills
Proven leadership and management skills with the ability to direct and oversee the work of others
Gainshare bonus up to 40% of your eligible earnings based on company performance
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Onsite gym & healthcare at large locations
Relocation assistance is available for this role
Equal Opportunity Employer
Sponsorship for work authorization for foreign national candidates is not available for this position.
Job: Information Technology
Primary Location: United States-Ohio-Mayfield Village
Other Locations: United States-Colorado-Colorado Springs
Employee Status: Regular
Work From Home: No
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