IT Manager - Support Solutions

  • Progressive
  • Mayfield Village, OH
  • 9 days ago


Job Description

IT Manager - Support Solutions

Job Number: 180320

As an IT Service Manager on our Enterprise Support Solutions team, you'll lead a team of subject matter experts and engineers that support our Windows Server Operating Systems as well as our Active Directory and directory services environments.

You’ll handle project staffing and prioritization, vendor engagement, incident escalation, and service availability.

Delivering the team’s agenda calls for complex project sponsorship, practical organizational change management experience, diversity and inclusion advocacy, Lean leadership, partnering and relationship-building skills and a passion for attracting and developing talent for a high-performing team.

There are several opportunities to partner with other organizations including our Database, IT Enterprise Security, Cloud and Automation, and Enterprise Software Development Capabilities teams.

Location: Mayfield Village, OH

Must-have qualifications

Bachelor's degree or higher in an Information Technology or Business discipline or related field of study (Computer Science, MIS, Business Management) and two years of work experience leading or managing professionals or project delivery

Instead of a degree, four years of work experience leading or managing professionals or project delivery may be accepted

Preferred skills

Broad knowledge of Information Technology functions which could include an individual focus on systems engineering, service management, security, architecture, computer operations, or other specialties

Reporting skills experience with lean and agile methodology

Project oversight, planning, tracking and reporting skills with advanced quantitative and qualitative analytical skills

Interpersonal and negotiation skills

Proven leadership and management skills with the ability to direct and oversee the work of others


Salary: $109,565-$135,000/year

Gainshare bonus up to 40% of your eligible earnings based on company performance


401(k) with dollar-for-dollar company match up to 6%

Medical, dental & vision, including free preventative care

Wellness & mental health programs

Health care flexible spending accounts, health savings accounts, & life insurance

Paid time off

Paid & unpaid sick leave where applicable, as well as short & long-term disability

Parental & family leave; military leave & pay

Diverse, inclusive & welcoming culture with Employee Resource Groups

Career development & tuition assistance

Onsite gym & healthcare at large locations

Relocation assistance is available for this role

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position.

Job: Information Technology

Primary Location: United States-Ohio-Mayfield Village

Other Locations: United States-Colorado-Colorado Springs

Schedule: Full-time

Employee Status: Regular

Work From Home: No

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