Do you consider yourself detail-oriented with a drive for technical support and computer software? This might be the right position for you.

DaBella is seeking a full-time IT Specialist to join our team of growing leaders. The successful candidate will provide on-site technical and remote support to end users and execute various internal projects. With 2-5 years of experience with direct customer technical support, DaBella would love to bring you on board. Our team actively manages customer IT solutions and we will be requiring this individual to engage in all IT activities ranging from basic Windows workstation support to CRM software support.

Status: Full-Time

Hours: Monday - Friday, 8:00 AM to 5:00 PM

Compensation: $20.00 - $25.00 Hourly

Job Requirements:

• Work as part of a team providing end-user helpdesk support for multiple locations.
• Perform hardware, software, and network troubleshooting.
• Provide an excellent example of customer service.
• Share technical knowledge and help mentor fellow techs/team members wherever possible.
• Provide end users with one-to-one or one-to-many service & support as needed.
• Direct unresolved issues/escalate to the next team member.
• Identify and suggest possible improvements in procedures.
• Direct unresolved issues to the next level of support personnel

Qualifications:

• Experience as a IT Administrator/Help Desk Technician
• 1-2 years of education, technical preferred
• IT related certifications highly desired, CompTIA, Network +, etc
• Professional work ethic
• Motivated self-starter
• Excellent customer service and communication skills
• Willingness and ability to travel on a as needed basis
• Ability to multi-task multiple support requests and projects
• Strong personal organization and attention to details
• Strong desire to learn and understand our underlying software/systems/technology

Benefits:

Employees and their families are eligible to enroll in:

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Company Sponsored Life Insurance
• Supplemental Life Insurance
• Long-term and short-term disability
• Accident protection
• Employee assistance program - access to counseling services and other tools to improve work/family/life balance
• Pet Insurance for your furry family member
• 401k plan
• Additional Insurance Programs including:
• UHC Rewards
• Rally Health
• One Pass Select (gym membership subscription)

Additional Perks:

• VPTO (Volunteer paid time off) year-round incentives to give back to your local community
• Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
• Relocation opportunities to other branches across the nation

Each DaBella Employee receives:

• 80 hours of Paid Time Off annually with incremental increases
• 6 paid holidays during a calendar year effective day one of employment

This is an IN-OFFICE Position

For more information, please visit DaBella.us

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday
• No weekends

Experience:

• IT Administrator / Help Desk: 1 year (Required)

Ability to Relocate:

• Austin, TX: Relocate before starting work (Required)

Work Location: In person