Location: On-site - Dallas and Fort Worth

• Job Description: The IT Support Specialist is primarily responsible for providing support to all end-users at various sites in the Dallas-Ft. Worth metropolitan area.
• Some (vehicular) travel may be required to nearby cities outside the city of Dallas and Ft. Worth i.e. (Mesquite, Farmers Branch, Desoto, Lancaster, Forney, Carrolton, McKinney, etc.).
• Tasks will include tracking, troubleshooting, and resolving end-user computer issues related to the Windows 10 upgrade to Windows 11 Enterprise. Additionally, this role will support and assist other IT functions, as needed.
• The successful candidate will possess strong problem-solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.
• Key Responsibilities to include but are not limited to: Troubleshoot & resolve Windows 10 and Windows 11 upgrade issues
• Manually install Windows 11 as required when/if the upgrade fails
• Re-image end-user devices as required as it relates to the upgrade should a device fail on a Windows 11 platform
• Deploy and installed a replacement desktop or laptop with Windows 11 when/if required to replace a failed device as a result of the upgrade
• Support end user queries/issues as it relates to Windows 11 new features when/if required
• Perform installations, replacements, imaging, manual upgrades (when required), and other hardware/software related tasks as needed
• Assist existing Desktop Support technicians with issues regarding the Windows 11 upgrade when required
• Assist with creating FAQs and Support documentation on lessons learned
• Job Requirements: Bachelor’s degree or equivalent experience (i.e., 7+ years’ experience in an IT technical role)
• 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.
• 7+ years’ experience in Microsoft products (Windows, Office, Outlook, etc.)
• A+ Certification or other similar Microsoft certifications a plus
• Experience supporting OS upgrades such as Windows 10 and Windows 11
• Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus
• Hands-on troubleshooting experience with the ability to perform under intense scrutiny
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Ability to research and test new technologies and solutions
• Time management and organizational skills