IT Support Specialist

Century Business Technologies is a highly successful, fast-growing technology services company that has been serving clients in the Kansas market for over 40 years. Our clients rely on us for their day-to-day technology needs along with strategic planning and management of their technology infrastructure.

Century Business Technologies is looking to add a skilled, system-driven individual to our Managed Services Information Technology Services Team. The IT Support Specialist helps manage the technical tasks involved in the planning, installation and maintenance of hardware, software, services and other IT equipment used to support internal and external customers. We are looking for a motivated person with awesome analytical skills, strong communication abilities, and most importantly, the desire to help others and make a real difference. This position will also have options for personal and professional growth, challenging assignments, training opportunities and the ability to have true ownership of their work. We invite you to become one of our technology rockstars who will continue to develop and expand your skills and positively impact our community.

Keys to Success

While previous experience is important, a passion for technology, a desire to deliver amazing customer service and an internal drive for self-development are the real keys to success at Century. Becoming a positive team player to support not only our customers but also our internal sales, service and admin staff is crucial. We love to grow within and are always pushing our team to grow and achieve more. Our company culture is critical to our success and the following personal attributes will ensure an amazing career at Century Business Technologies.

Personal Attributes

Detail Oriented
Self-Motivated and Adaptable to Change
Proven Systems Aptitude
High level of communication
Century Core Values (Integrity, Dedication, Innovative, Adaptable, Team Player)

Job Summary

Responsibilities

• Conversion of Service Tickets, Projects, and/or Agreements in ConnectWise (CW) Manage.
• CW Manage System Administrator.
• Assistant Admin in business applications.
• Manage Cloud Service Provider (CSP) Administration.
• Maintain Partner Relationship for Microsoft and other vendors to maintain alignment for competencies, administrator of Microsoft licensing, and other Century Business Technologies hardware/software needs and compliance.
• Manage and foster relationships with Carrier Services Master Agent including repair, pricing, and review of services, coordinate Carrier Services with client.
• Quarterly reviews to ensure that all contractual services for clients are being performed adequately and being invoiced appropriately.
• Works with vendor support contacts to resolve technical problems with equipment and software as a point of escalation.
• Assist Service Manager / Project Manager in coordination and scheduling of Projects and Service Tickets.
• Review Projects and Small Projects board and audit all tickets for compliance prior to closure
• Act as a Liaison between the client and Service Department when needed to ensure the highest level of client satisfaction.
• Act as a Liaison between Continuum and Service Department to ensure strong partnership and client satisfaction.
• Serve as a backup for Dispatch and Service Manager as needed.
• Serve as a backup for Account Manager.

Additional Duties:

• Other duties as assigned.

Benefits at Century Business Technologies

Full-Time employee benefits include the following:

• Competitive Pay & Paid Time Off (PTO)
• Paid Volunteer Time Off (VTO)
• Supplemented Health Club Memberships
• 401K retirement Plan - Company match up to 4% after 90 days
• Health, Dental & Vision Plans (Medical plan premiums subsidized by the company)
• Short Term Disability & AD&D Insurance Company Paid
• Supplemental Insurance (Cancer, LTD, Eyecare, Critical Illness, Addl Life) Available
• Life Insurance Company paid 1x Annual base pay up to $100K
• 360 Employee Recognition Award Program
• Annual Performance based Bonus
• Lots and lots of fun (picnics, parades, holiday and quarterly events, charities and much more)!

Requirements

While personal attributes are critical at Century Business Technologies, systems and technical experience goes a long way to finding that right person for our team. Having experience in these areas will help provide quick success at our company in addition to:

Job Type:

• Full-time, Salaried, Exempt position

Salary:

• $45,000 to $65,000 annually, depending on experience.

Physical setting:

• Must work onsite at the Corporate Office

Schedule:

Monday to Friday 8:00 am to 5:00 pm

Skills/Work Experience Required:

• 3-5 years of experience in Managed IT Services.
• Current knowledge and experience in working with carrier services (quoting, installing, troubleshooting)
• Must have at least 3-5 years of office experience, having a working knowledge of common information technologies and systems.
• 5 years of ConnectWise Manage experience where at least 2 of them were as a ConnectWise Administrator.
• 3+ years of experience with procurement and management of licenses to include but not limited to: Microsoft, Watchguard, Proofpoint, etc.
• 2-5 years of experience with cultivating and managing vendor relationships
• Ability to establish and manage priorities without direct supervision; presents a professional image.
• Managing multiple projects simultaneously while maintaining high customer service standards.
• 3-5 years of experience acting as a point of escalation in Customer Relations.
• 1-3 years of experience with Inside Sales/Sales admin.
• Proven history of effective interdepartmental communication and collaboration.

Education Requirements:

• High school diploma or equivalent is required. College degree helpful.

If you are looking for an opportunity to advance your career with a growing technology leader, apply to our Century Business Technologies Team today!