Arizona Spine and Joint Hospital is seeking an IT Support Specialist to join our team on a full-time basis. The IT Support Specialist duties include:

• Performs AD account maintenance (job titles, group membership, and name changes).
• Act as the technical escalation for 1st or 3rd party support.
• Act on security incidents and escalate to Information Security team with appropriate urgency.
• Troubleshoot problems, diagnose technical issues, and resolve them in a timely and efficient manner escalating to for 1st or 3rd party vendors, or manufacturers as appropriate to minimize disruption to users' productivity.
• Providing User Training and Documentation: Offering guidance, training, and support to end-users on how to use computer systems, software applications, and IT tools effectively.
• Creating user documentation, manuals, and training materials to assist users in understanding and utilizing IT resources efficiently.
• Managing IT Assets and Inventory: Tracking and maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
• Assisting with procurement, asset management, and inventory control to ensure that IT resources are utilized effectively and in compliance with organizational policies and procedures.
• Works incident queue based on incident priority and escalations to meet internal service level agreements.
• Regularly communicates and documents status updates on incidents and projects
• Works independently and shows initiative in resolving complex support issues and requests; escalates issues as required to more senior members of the team and leadership to ensure timely resolution
• Works with colleagues and IT Department teams to troubleshoot and resolve endpoint issues
• Performs quality assurance checks on all hardware and software prior to deployment.

• 2-5 years’ experience in Active Directory
• Thorough understanding of TCP/IP, DNS, DHCP
• Experience with Service Now ticketing system.
• CompTIA A+ Certification: preferred, not required
• Microsoft 365 Certified: Fundamentals: preferred, not required

Benefits:

• Medical
• Dental
• Vision
• Generous PTO Plan
• Employer Paid Life Insurance
• Employee Paid Life Insurance
• Short Term Leave
• Long Term Leave
• Breakfast and lunch provided daily
• and more!!