Client Services II Support role is a customer service role that directly interfaces with customers in a technical capacity providing IT support on a day-to-day basis for primarily deskside, ITKiosk, and phone. The technician must be strong in MAC support, a self-starter and have the ability to follow directions.

The candidate should have the following skill sets in a support capacity (Customer Service, troubleshooting and configuration):
• Customer Service
• Apple macOS
• Apple Business Manager
• Microsoft O365 (Office, etc.)
• MS Teams and Teams Rooms
• Conference Room Support
• Azure
• Intune
• Active Directory
• Microsoft Teams
• iOS
• SAP
• Service Now
• VPN
• ZScaler
• SCCM
• Asset Management
• Imaging/Deploying MAC and PC
• BeyondTrust – BOMGAR
• Basic networking knowledge (Switches, Client)

Requirements
• Minimum 5+ years of IT experience with 1 year experience managing/leading teams in a multi-office environment and remote support environment
• Strong communication, critical thinking, and organization skills
• Strong attention to detail, making and keeping commitments
• Solid technical background in a broad range of Microsoft-based IT disciplines, including some knowledge of infrastructure and architecture, server, storage, network, and project management
• Experience with Windows servers, Active Directory, LAN/WAN, network routers and switches