Job Summary:
Under the direction of Manager of Sign or Foreign Language Services, the Junior Interpreter Coordinator performs a variety of duties, both administrative and clerical in nature. This fully remote position requires planning, organization, attention to detail and distributing incoming assignments received daily via Interpreter Intelligence to appropriate interpreter personnel while providing excellent customer service via telephone and email to our customers.

Responsibilities

• Enter interpretation requests placed over the phone or via email
• Assign an interpreter to all open In-Person and Video jobs
• In-Person assignments: map distance between locations to ensure adequate travel time is provided to interpreter between assignments
• Video assignments: give to Accurate Communication staff first, then use the preferred interpreters
• Keep workers updated on the status of their request, and if necessary, offer alternate times to ensure jobs are covered and interpreter use is maximized
• Stay up to date with incoming and dispatch emails, text messages, and respond accordingly and as needed
• Provide assistance to worker and interpreters having issues connecting to VRI sessions when needed
• Ensure assignments are closed daily
• Use sound judgement in assignments to prevent overuse syndrome in interpreters
• Communicate with leadership on any critical matters regarding clients and interpreting assignments to ensure sustainable and effective service provision
• Maintains strict consumer confidentiality and the utmost professional standards
• Be accountable for 100% quality control
• Assist with other duties as assigned and additional duties as required.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Location:

• Tampa, FL (Required)

Work Location: Remote