Life and Annuity Claims Examiner I

National Life Group

At National Life, do work that matters in a culture where people matter. Join a growing organization where our people have been bringing peace of mind to families and our communities for 175 years.

Claims Team

Our Claims Team is central to serving National Life Group’s ultimate mission of keeping the promises we make to our customers, and we do so with pride, compassion, and a caring heart. As National Life grows, we have an exciting opportunity to create the claims function of the future, and we’re looking for new teammates to help us explore and deliver that vision.

Claims examiners have an opportunity to intimately learn the industry products we sell and build a rewarding career in the field of insurance. At National Life Group, we also offer world-class benefits that extend beyond competitive compensation and health and retirement benefits.

Position Summary

The Life and Annuity Claims Examiner I works within the Claims Team to review, analyze, and adjudicate life and annuity claims in accordance with the contract, company policy, and state regulations. Examiners are customer facing and central to creating and delivering seamless service excellence in support of the mission of the business.

Key Responsibilities

• Evaluate and assess claims under supervision in an accurate, timely, and fair manner
• Enter accurate claim information into systems to assure correct claim or benefit payment, and document cases thoroughly and clearly for review
• Communicate claims action/processing via telephone, email, and mail with claimant, customer, and agent
• Resolve basic claims-related questions and situational problems using critical judgement and standard work processes
• Manage caseload of in-process claims commensurate with experience level using effective and efficient process and time management
• Commit to professional growth and development, including taking industry courses and obtaining industry designations

Experience

• 1-3 years of financial services, medical, or health care administration experience
• Life insurance and annuity industry experience is a plus
• Associate’s or bachelor’s degree is a plus, but applicants of various backgrounds are encouraged to apply

Key Competencies

• Customer focus – deliver the highest standards of quality service through effective and compassionate listening, communication, and responsiveness
• Technical aptitude – carefully read and apply product contracts and procedure documents and navigate internal computer systems
• Critical thinking – apply judgment and exercise sound reasoning to make and support claim decisions
• Professionalism and work ethic – demonstrate urgency of execution, independent initiative, and ethical behavior
• Interpersonal savvy – maintain patience and composure while using diplomacy and tact in all customer interactions and to resolve situations of tension

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.

Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

National Life Group

1 National Life Dr

Montpelier, VT 05604

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