About this role:

Wells Fargo is seeking a Lead Communications Consultant as part of Cards & Merchant Services in Consumer Lending. Learn more about our career areas and business divisions at wellsfargojobs.com

In this role, you will:

• Provide strategic editing support and oversight for the customer service procedure team
• Establish, document and implement the editorial review process for all procedure publications
• Develop and deliver comprehensive training outlining expectations for Wells Fargo writing guidelines and brand standards, with a focus on transforming complex information and details into simplified and easy-to-understand content
• Identify opportunities to optimize procedures and content - assess opportunities for consolidation, reduced content, retirement and other options to streamline and improve usability
• Consult and collaborate with leadership and internal business partners to identify objectives, plans, and designs to ensure successful execution of procedural updates

Required Qualifications:

• 5+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Editorial or proofreading experience
• Experience applying Wells Fargo Style Guide and brand standards
• Experience with JIRA and Open Text publishing tools
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Excellent verbal, written, and interpersonal communication skills
• Demonstrated ability to provide oversight and direction on process, including coaching for improvement opportunities
• Meeting facilitation experience in leading discussions that result in consensus and commitment
• Ability to take initiative, work independently, demonstrate urgency and project management skills on assigned tasks, and handle multiple projects concurrently
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to negotiate, influence, and collaborate to build successful relationships
• Strong attention to detail and accuracy skills

Job Expectations:

• This position is not eligible for Visa Sponsorship.
• This position offers a hybrid work schedule

Locations:

• 800 S Jordan Creek Parkway, WEST DES MOINES, IA
• 2150 W. Pinnacle Peak Rd, Phoenix AZ
• 2800 S. Price Rd. CHANDLER, AZ
• 7711 Plantation Rd, ROANOKE, VA
• 4101 Wiseman Blvd, SAN ANTONIO, TX

Required locations for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position

Posting End Date:
29 Apr 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.