Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.

The Lead Director in Enterprise Digital Product, Integration, Design, and Operations (EDPIDO) is responsible for product management leadership for multiple digital product teams. They are responsible for owning and defining the product vision and strategy, the roadmap, feature delivery, and overall success of the product to enable a best-in-class E2E experience. This position will oversee digital products critical to the colleagues within our Retail Pharmacy, Caremark and Specialty Pharmacies. Product capabilities include but are not limited to: Patient Profile Management, Rx Intake, Benefits Verification, as well as Pricing and Savings.

The Lead Director’s key duties are to establish the product roadmap across the portfolio, manage backlogs of features and enablers to enhance their products and extend the architectural and discovery runway in partnership with strategi business and operations teams. They are responsible for overall product health, inclusive of technical health, and risk communication. Provide leadership and guidance on how to sequence and prioritize investments to optimize value. Manage people essential to achieving product goals such as Team Product Leads and Domain Owners and be responsible for creating a positive team culture through growing, coaching, and establishing high performing teams.

The Lead Director will generally work closely with Business General Managers, Design, Engineering, and Data/Analytics forming the “Five in a Box” cross-discipline product team. They will serve as the main point-of-contact with other stakeholders such as architects, tech-ops, security, etc. to ensure overall cohesion for their product or experience.

Product Vision, Strategy, and Road mapping (30% of time)

• Defines, owns, and continually reassess the product vision, strategy, and roadmap and drives alignment across the solution in collaboration with product strategy.
• Establishes Epics or initiatives that are aligned to the strategic programs and deliver upon the product strategy.
• Makes decisions, in partnership with senior business leaders, on digital investments and priorities and develops business cases with partners.
• Responsible for translating customer and business needs into short-term and long-term product direction (outcome roadmap), aligned to how that product will deliver on the larger strategic program and/or product line outcomes.
• Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs.
• Responsible for reviewing, providing feedback, and aligning roadmaps, workforce management tools, capacity, timelines, and commitments across their respective solution and product areas with product, engineering, design, and other teams.

Team Backlog Ownership, User Story Development, and Prioritization (10% of time)

• Manages, steers, and owns the quality of the product-level backlog ensuring it aligns with the vision, strategy, and roadmap. The backlog includes all product work including new business functionality, discovery and exploration, maintenance, production support, technical modernization, and operational health improvements. This also includes pricing, licensing, and Return-on-investment of the product.
• Facilitates agile ceremonies & meetings, including PI Planning, in partnership with the product leadership team.
• Defines features, identifies dependencies, and writes user stories with Team Product Leads and sizes ahead of future quarters.

Trend Monitoring and Product Performance (5% of time)

• Defines product KPIs to deliver product OKRs, socializes progress and consistently reinforces objectives and alignment with solution-level or portfolio outcomes.

• Uses performance data to identify issues quickly and develop new insights and hypothesis about product health.
• Drive status for OKR metrics, ETMM status, and Brilliant Basics through communication with Team Product Leads, Domain Owners, and senior leadership.
• Understands product health to inform roadmap and stakeholder updates. Key metrics include core Product Metrics (i.e., Visits, Success Rates, etc.), Technical Health (i.e., Site Speed, Crash Rate, API Performance, etc.), Customer Feedback (i.e., App Rating, Quantum Metric, Medallia, etc.) and/or other appropriate metrics.

Product Value, Cross-Functional Teaming, and Stakeholder Management (30% of time)

• Sets the direction and provides continuous feedback for discovery work, ensuring that the product team is focused on continuous exploration, understanding market and customer needs, and partnering with customer and user experience teams.
• Accountable for the teams’ feature and epic delivery and final output to stakeholders
• Interface and partner with Product Strategy to communicate progress, insights, and risks across the business, specifically with key stakeholders.
• Prioritizes work with an appropriate sense of urgency based on deadlines and overarching team goal.

Collaborate with business partners to deeply understand their business strategies and outcomes their teams are driving to ensure business perspective is reflected and communicated to product team.

Grow and Develop the Team (25% of time)

• Understands the hiring market to identify successful candidates with the unique blend of personality and skillset matches.
• Champions strong product management and agile mindsets and values by actively communicating team wins and opportunities.
• Establishes high performing teams by growing, coaching, and maintaining quality Team Product Leads and Domain Owners and defining team norms on how teams working on this product operate (e.g., via 1:1s, actionable feedback, time investment in career development, focus on career growth).
• Responsible for promoting and setting a customer-centric culture where all teams understand the current performance of the product, opportunities areas and the north star vision, and are monitoring and proactively reacting to key product health metrics and communicating updates,

Required Qualifications

10+ years required experience in Product Management within an agile environment. Able to make and communicate how multiple initiatives contribute and drive the overall portfolio strategy and is confident to develop and define their product strategy.

10+ years required experience in software product management, with demonstrated success in building large-scale consumer facing products.

7+ years of leadership, people management in a metrics driven environment. Able to coach and mentor junior team members through direct management. Able to drive cross functional teams to alignment in the midst of ambiguity.

Familiarity with Pharmacist and Pharmacy Technician workflows and processes

Strong critical thinker who makes balanced, insightful decisions. They should display confident decision-making while considering not only their product component or experience, but also the broader impact on the business.

Fact-based, innovative problem solver with the ability to proactively identify and address potential issues, evaluate alternative courses of action, and make sound management decisions.

Preferred Qualifications

General understanding of core programming and computer science concepts

Experience with Lean Process enhancement

Served 1+ years as Registered Pharmacist or Pharmacy Technician

Education
Bachelor’s degree in Business, Technology, Finance, Engineering, or related field or HS Diploma plus 10 years of relevant work experience.

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 10/01/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.