• I provide excellent face-to-face patron service at Library service points; I am a concierge who greets and assists visitors; I help patrons locate, check out, and place holds on materials; I create and update customer accounts and resolve issues with accounts; I help customers find answers to their questions in person, on the phone, or online; I register patrons for programs and provide other services to meet their needs following best practices.
• I have excellent communication and interpersonal skills for interacting with customers, employees and outside contacts; ability to be consistently pleasant, positive, and responsive to a diverse public and staff.
• I provide clerical assistance for projects and daily routines, including data entry and creating reports.
• I possess good organizational and time management skills, ability to assist in planning, coordinating, and implementing projects and services while meeting deadlines.
• I create and maintain displays and publicity materials.
• I have good writing skills. I create content for social media posts, photos, reading lists, webpages, etc.
• I participate in team and group work developing new services, policies or processes, or other special

• In fulfilling my daily responsibilities, I strive to embody the Library's values of inclusiveness, accessibility, respect, lifelong learning, integrity, service, and freedom of expression.
• I have a demonstrated interest, advanced skills, and/or experience in literature and preferred instructional modes of relevant audience (children, teens, adults, or outreach) and/or subject specialization.
• I have the ability to learn, adapt, and promote new software and equipment technologies.
• I work individually and as part of a team.
• I demonstrate good critical thinking and problem-solving skills.
• I assist and sometimes lead in the mentoring and training of co-workers under the guidance of my manager, resulting in increased employee skills and empowerment.
• I assist in the implementation of process improvement and evaluation initiatives supporting the enhancement of the employee and patron experience.
• I have working knowledge of all library policies and public service procedures, and public library and business computer applications.
• Fluency in a second language is considered helpful.

• Bachelor's degree or a combination of equivalent education and experience
• Demonstrated strong communication skills and customer service commitment required
• One year of library or related experience working with customer service in a fast-paced library or similar environment considered helpful
• Demonstrated interest, advanced skills, and experience in working with adult, children’s, teen or special audiences
• Demonstrated ability to support users with various digital devices, software, and content

• May require a valid driver's license and proof of insurability

• Regularly sitting and performing various repetitive actions and extensive use of keyboards, mice, monitors, and varied digital devices, requires use of hands, fingers and repetitive motions.
• Frequently standing, walking, moving about on foot to accomplish tasks, and moving from one work site to another.
• Work has standard vision requirements; frequent speaking, vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels.
• Occasional to frequent travel, entering and exiting vehicles, driving, moving, and carrying materials to and from various locations.
• Occasional moderate lifting (25 lbs.) and infrequent heavy lifting (up to 50 lbs.). Assistance with excessive loads is required.

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision