Duties and Responsibilities

• Performs fueling of aircraft according to ATA-103 specifications and Fort Wayne Aero Center fueling procedures.

• Greets pilots, crews, passengers and tenants in a friendly and welcoming manner.

• Maintains a positive and professional manner and wears uniform with pride.

• Works cooperatively with customer service representatives to ensure all crew requests such as ice, coffee, catering and newspapers are fulfilled.

• Directs aircraft to proper parking area, provides lead-in/lead-out marshaling assistance.

• Tows aircraft to secure tie down area or hangars, pulling aircraft out of hangars for departure using appropriate tug and tow bars for specific aircraft.

• Checks and adds proper oil in accordance with the specifications of the aircraft as requested by the customer.

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• Ensures service vehicles and ground equipment are in safe operating order and running properly.

• Escorts various private and company personnel unfamiliar with the airport grounds as requested.

• Tops off fuel tanks and maintains ground service equipment effectively to ensure proper working condition.

• Review new operational manuals for various aircraft as needed.

• Performs a variety of minor building maintenance and cleaning tasks as needed.

• Position is required to work varying shifts including days, nights, weekends and holidays.

• Performs other related duties as directed.

Knowledge and Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, percentages, and sales tax.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving unusual situations in a professional manner.

• Basic knowledge of aircraft engines and fuel types.

• Must have customer service knowledge and people skills.

• Must be able to operate: fire extinguisher, tow bars and tugs, various hand tools, radios, ground power units, fuel trucks and other vehicles.

Experience and Education Requirements

High school or equivalent education required; related aviation or customer service experience preferred.

Special Requirements

• Possess a valid driver’s license
• Pass a pre-hire drug screen
• Pass federal fingerprint-based criminal history background check

Join our dynamic team at Fort Wayne Aero Center where we work together to provide first class customer service to the private jet and airplane community! This is a full time position with excellent benefits; work shifts to-be-determined.

Position Summary

To provide aircraft refueling and courtesy ramp assistance to airport users in accordance with established standards and procedures. Process sale transactions, coordinate pilot and employee communications and perform general maintenance duties. Provide the highest level of customer service and safety at all times.