• Review and analyze documentation checking off items as they are received to ensure files are completed.
• Verify information needed such as title commitments, UCC filings, environmental reports, appraisals, flood insurance and look over the correct tax documentation for underwriting; must review for accuracy.
• Review loan documents; ensure proper vesting, legal descriptions, dates, signatures, etc.
• Track and follow up on maintenance of files including but not limited to: rate and payment changes, automatic payment, online banking, insurance, UCC renewals, financial statements and tax returns, corporate verification of status, inspections, etc.
• Make sure loan files are monitor correctly and suggest changes to be made and make sure they are accurate.
• Confirm all loans booked have the proper approvals and signatures in the loan file.
• Prepare monthly report from your findings to Senior Management.
• May maintain and balance commercial loan holdover accounts on a monthly basis.
• Review the underwriting of tax returns and financial statements as presented in the loan presentation.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Contro

• Assist commercial loan officer with new loan applicants, to include interviewing clients when needed. Gathering initial documentation necessary to make loan decision, i.e. credit bureau reports, OFAC, lien searches, tax notices, order appraisals, title commitments, etc. Prepare documents for commercial loans packets, to include SBA, RBS and other government programs and packages for closings, making sure necessary documents are in order and have been reviewed to be complete and accurate.
• Assist lender with loan closings and be prepared to close loans.
• Assist lender with follow up loan closing items such as tracking collateral and working to manage the customers portfolio.
• Keep current on loan programs, lending regulations, procedures and documentation and be a knowledgeable resource to lenders.
• Assist Customer/Lender with file maintenance, portfolio maintenance, credits/debits to all accounts/loans as needed.
• Assist Lender with reports, scheduling, arranging events and lunches with customers and for bank meetings.
• Assist commercial loan officer with marketing strategies, to include customer calling program, cross selling other Citizens Community Bank products and referring as appropriate. Monitor production numbers for lending team on all calls, referrals, and sales for annual performance process.
• Assist with loan operations functions such as importing documents, scanning and document retention.
• Process payments, construction loan draws and other transactions for our customers and carry out basic accounting functions.
• Work with the lenders to clear technical and collateral exceptions.

Additional Responsibilities:

• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank and OnCourse training courses within assigned time frame(s).
• All employees are accountable for compliance with applicable laws and regulations when performing their job duties. Each employee is expected to participate in required training to become familiar with the legal and regulatory requirements affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Represent in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Regular and predictable attendance to accomplish assigned job duties.
• Additional duties as requested or assigned.

• Undergraduate diploma or equivalent.
• Banking experience in commercial banking/commercial loan servicing/commercial documentation.
• Ability to multi-task and handle complex tasks efficiently.
• Strong written and verbal communication skills to maintain quality customer service.
• Strong organizational skills.
• Strong analytical skills.
• Strong attention to detail.
• Excellent customer service experience.
• Working knowledge of Word, Excel, and other basic office equipment

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to:

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.